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Feedback Survey
ITS ABOUT YOU
FEEDBACK SURVEY
Account Management
1. Please rate the following attributes on a scale of 0 to 10, where 0 is not important and 10 is extremely important ?
Consistent and ongoing contact from your account manager
0 - Not Important
1
2
3
4
5
6
7
8
9
10 Extremely Important
Don't Know
Access to senior management
0 - Not Important
1
2
3
4
5
6
7
8
9
10 Extremely Important
Don't Know
Easy access to help desk staff
0 - Not Important
1
2
3
4
5
6
7
8
9
10 Extremely Important
Don't Know
Fast issue resolution
0 - Not Important
1
2
3
4
5
6
7
8
9
10 Extremely Important
Don't Know
Post sale review of systems and accounts
0 - Not Important
1
2
3
4
5
6
7
8
9
10 Extremely Important
Don't Know
Billing and payment systems
0 - Not Important
1
2
3
4
5
6
7
8
9
10 Extremely Important
Don't Know
Updates on new products and services
0 - Not Important
1
2
3
4
5
6
7
8
9
10 Extremely Important
Don't Know
Access via phone
0 - Not Important
1
2
3
4
5
6
7
8
9
10 Extremely Important
Don't Know
Access via email
0 - Not Important
1
2
3
4
5
6
7
8
9
10 Extremely Important
Don't Know
Access via a customised Customer Portal
0 - Not Important
1
2
3
4
5
6
7
8
9
10 Extremely Important
Don't Know
Billing, Pricing and Support
2. On a scale of 0 to 10, where 0 is very dissatisfied and 10 is very satisfied, how satisfied are you with the following aspects?
Comscentre's current billing format
0 - Very Dissatisfied
1
2
3
4
5
6
7
8
9
10 - Very Satisfied
Don't Know
Value for money for your current services
0 - Very Dissatisfied
1
2
3
4
5
6
7
8
9
10 - Very Satisfied
Don't Know
Overall support systems and processes
0 - Very Dissatisfied
1
2
3
4
5
6
7
8
9
10 - Very Satisfied
Don't Know
Comscentre's current support service response times
0 - Very Dissatisfied
1
2
3
4
5
6
7
8
9
10 - Very Satisfied
Don't Know
After sales service and ongoing sales contact
0 - Very Dissatisfied
1
2
3
4
5
6
7
8
9
10 - Very Satisfied
Don't Know
Contract negotiations and project management
0 - Very Dissatisfied
1
2
3
4
5
6
7
8
9
10 - Very Satisfied
Don't Know
Installation, handover and implementation
0 - Very Dissatisfied
1
2
3
4
5
6
7
8
9
10 - Very Satisfied
Don't Know
3. Please expand on any major shortfalls you may see in the above services and/or offerings as required?
Products and Services
4. Please indicate which products you consider as offering more, less or about the same value to your previous and/or current products
Applications such as IVR/MoH, spam filtering
More
Less
The same amount
N/A
N/A - receive more info
Communications applications such as call accounting, call centre, diallers
More
Less
The same amount
N/A
N/A - receive more info
Support
More
Less
The same amount
N/A
N/A - receive more info
Voice
More
Less
The same amount
N/A
N/A - receive more info
Data
More
Less
The same amount
N/A
N/A - receive more info
Internet
More
Less
The same amount
N/A
N/A - receive more info
Equipment/Hardware
More
Less
The same amount
N/A
N/A - receive more info
Mobile Data
More
Less
The same amount
N/A
N/A - receive more info
Mobile Phones
More
Less
The same amount
N/A
N/A - receive more info
Soft phones and remote VPN access
More
Less
The same amount
N/A
N/A - receive more info
5. For each of the following types of information, please indicate if you would like to receive more, less or the same amount from Comscentre.
Monthly e-newsletters about the company and its services
More
Less
The same amount
N/A
Special offers and events related to your product
More
Less
The same amount
N/A
Cisco (or other partner) updates
More
Less
The same amount
N/A
Industry news and trends
More
Less
The same amount
N/A
Comscentre specials as they arise
More
Less
The same amount
N/A
New products as they come to market
More
Less
The same amount
N/A
Updates/modifications to products as they arise
More
Less
The same amount
N/A
Information on how to use your system to save money
More
Less
The same amount
N/A
Information on how to use your system to increase productivity
More
Less
The same amount
N/A
6. Are there any products or services we are currently not offering you that you feel we should?
Communication
7. On a scale of 0 to 10, where 0 is not well at all and 10 is very well, how well do you feel Comscentre has communicated with you over the past 12 months regarding the following issues?
Comscentre's technology advances and list of products
0 - Not well at all
1
2
3
4
5
6
7
8
9
10 - Very well
Don't Know
Product updates and mods
0 - Not well at all
1
2
3
4
5
6
7
8
9
10 - Very well
Don't Know
Industry news and events
0 - Not well at all
1
2
3
4
5
6
7
8
9
10 - Very well
Don't Know
Comscentre's growth
0 - Not well at all
1
2
3
4
5
6
7
8
9
10 - Very well
Don't Know
Recent and large ticket item sales
0 - Not well at all
1
2
3
4
5
6
7
8
9
10 - Very well
Don't Know
Your contract period and/or end of contract re-sign offers
0 - Not well at all
1
2
3
4
5
6
7
8
9
10 - Very well
Don't Know
Ways to increase productivity using your system
0 - Not well at all
1
2
3
4
5
6
7
8
9
10 - Very well
Don't Know
Ways to save money using your system
0 - Not well at all
1
2
3
4
5
6
7
8
9
10 - Very well
Don't Know
8. Please answer either Yes or No to the following
Would you recommend Comscentre to others?
Yes
No
N/A
Would you be happy to participate in a Cisco survey?
Yes
No
N/A
Would you like to be referred to as a Reference Site?
Yes
No
N/A
Are you aware of the Support contact number?
1300 134 680
Yes
No
N/A
Are you aware of the support email?
Support@comscentre.com
Yes
No
N/A
9. Finally do you have any comments, feedback or suggestions on how Comscentre may assist you and your business in developing better communications or business practices in the future?
