Escalations
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Comscentre operates a dedicated Business Operations team designed to ensure the services we deliver meet your business's requirements. Our aim is to provide an exceptional level of support. Our focus is on your needs and our Support staff are empowered to resolve any issues. However, if you feel we have not met these requirements we want to hear about it straight away.
The following table is a the Comscentre escalation path:
Comscentre Installation Escalation Paths
Project Timeline
| Project Stages | Contact Method | Coverage |
| Pre - Install | Phone : 1300 134 680 Opt 3 or projects@comscentre.com | Business Hours |
| (During) Installation | Phone: 1300 134 680 Opt 3 or projects@comscentre.com | Business Hours |
| Post Install (prior to support handover ) | Phone: 1300 134 680 Opt 3 or projects@comscentre.com | Business Hours |
Pre-Install
| Priority | Initial Contact | No Response within 4 hours | No Response within one working day | No Response within two working days |
| Install Showstopper | 1300 134 680 Opt 2 B/H | Assigned Project Manager 1300 134 680 Opt 2 B/H | Juliano Faoro 1300 134 680 Opt 2 | Geoff Tyerman 0411 154 492 All Hours |
(During) Installation
| Priority | Initial Contact | No Response within 1.0 to 1.5 hours | No Response within 2 hours | No Response within 2.5 hrs |
| Install Showstopper | 1300 134 680 Opt 2 B/H | Assigned Project Manager 1300 134 680 Opt 2 B/H | Juliano Faoro 1300 134 680 Opt 2 | Geoff Tyerman 0411 154 492 All Hours |
Post Install (prior to Support handover)
| Priority | Initial Contact | No Response within 1.0 to 1.5 hours | No Response within 2 hours | No Response within 2.5 hrs |
| P1 – System Down & P2- Partial system down | 1300 134 680 Opt 2 B/H | Assigned Project Manager 1300 134 680 Opt 2 B/H | Juliano Faoro 1300 134 680 Opt 2 | Geoff Tyerman 0411 154 492 All Hours |
