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CISCO IP TELEPHONY

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Cisco is the largest supplier of IP communications equipment in the world, supplying equipment to more than 60% of the fortune 500 companies in the US. Other companies, Governments and Defence departments all over the world, including Australia, also rely on Cisco equipment.

How does this benefit your organization? By choosing Cisco equipment you are investing in technology used by larger organizations, and which provides many features and functionality that are not available in other entry level systems and traditional non-IP based phone systems.

Some of the advanced telephony features provided by Cisco IP communications in your proposal include:

Time of Day routing

Inbound calls can be directed to alternate phones depending on the time of day, such as to mobile phones after business hours. A more advanced version is provided with voicemail implementations.

Interactive Voice Menu

Inbound customer calls can be greeted by a automated voice menu providing the ability to route calls to the appropriate people in your business. This improves the efficiency of your business as it frees up time previously spent greeting and transferring calls by your reception and administration staff. A more advanced version is provided with voicemail implementations.

Fax To Email

allows you to convert incoming faxes to emails with the fax attached as a file. This allows you to save faxes to disk without scanning, and provides the ability to set up multiple fax numbers without the cost of additional faxes.

Conference Bridge

Cisco PABX provide a built in conference bridge, which provides the option of discontinuing costly external conferencing services.

Remote Worker

Cisco equipment allows you to install the same phones as your office in remote locations such as home or micro offices. This allows staff to make incoming and outgoing calls using the office phone system, and also provides free voice calls between the two offices. The remote phones have the same functionality as the main site, and can be part of any call groups or the recipient of voice menu directed calls.

XML Phone Directory

The phones are able to provide extensive speed-dial information such as categories via the phones large display. The same technology can be used to display news and other information feeds directly to the phone.

Voicemail

As well as basic voicemail messaging, Cisco voicemail systems provide other advanced services that can make your business more productive and efficient.

1. Message Notification – Voicemail messages can be sent to other devices such as email and mobile phones to improve staff response to customer contact. The system can also be configured to escalate the voicemail message to other staff if the message has not been responded to for a user defined period of time.

2. Interactive Voice Menu – Inbound customer calls can be greeted by a automated voice menu providing the ability to route calls to the appropriate people in your business. This frees up time previously spent greeting and transferring calls by your receptionist and administration staff. The menu can also be used to direct callers to required information which reduces time spent repeating information to callers.

3. Time of Day Routing - Inbound calls can be directed to different endpoints depending on the time of day. This, for example, allows you to automatically direct after-hours calls to voicemail or other internal or external phones.

4. Integrated Messaging – Voicemail messages can be managed visually by staff from an email client or the graphical display on the phone. This saves time and creates efficiencies as staff are able to prioritise voicemails they access, rather than have to listen to them via the phone in order they were left as in many systems.