PRODUCTS

INTERACTIVE VOICE RESPONSE AND MESSAGE/MUSIC ON HOLD

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Comscentre can assist you in giving your customers the right experience and perception of your company as soon as they call by using Interactive Voice Response (IVR) and Message/Music on Hold (MoH).

Comscentre only utilise state of the art modern studio facilities, professional voice talent and a strict editing process that enables the right IVR and MoH package to be produced that caters to your business needs.

IVR technology automates the initial interaction over the phone with your customers. It's when you ring a company and you are greeted by a message with keypad options to direct your call to the correct department. This can benefit your company by increasing productivity due to many enquiries, sales and service calls being directed to the right department within your company straight away.

IVR utilises a simple system of greeting prompts to callers, who can then respond to the pre-recorded voice prompts and menus with a minimum of fuss.

MoH can potentially save your business from losing valuable customers by giving them a mixture of music and information to listen to while they wait, rather than waiting on the line in silence. There are many options when choosing your MoH as it is a customised service that varies from each and every business. You are able to custom choose from hundreds of music compositions!

Please click on one of the following below to hear the IVR or MoH sample:

When you choose to purchase IVR or MoH from Comscentre, included as part of the package are:

Professional voice recording, editing and mixing
A large range of professional voice talent to choose from
Creative script writing
Various choices of music you can choose from
Licensing fees are taken care of
A fast turnaround on your IVR/MoH requests

IVR/MoH A4 flyer