Comscentre operates a dedicated Business Operations team designed to ensure the services we deliver meet your business's requirements. Our aim is to provide an exceptional level of support. Our focus is your needs and our Support staff are empowered to resolve any issues. However if you feel we have not meet those requirements we want to hear about it straight away. The following table is a the Comscentre escalation path;
Escalation procedure and path:
| Coms Centre Role | Responsibility | Contact Details |
|---|---|---|
| 1st. Level Customer Support Team |
Faults and Outages Support/Service/Minor Faults |
Ph: 1300 134 680 Email: support@comscentre.com |
| 2nd Level (1st Escalation) Customer Service Manager |
Narelle Mead | Ph: 07 3026 2228 Email: nmead@comscentre.com Email: escalations@comscentre.com |
| 2nd Level (2nd Escalation) Service Delivery Manager (Installations) |
Steve Doonar | Ph: 07 3026 2243 Email: sdoonar@comscentre.com Email: escalations@comscentre.com |
| 2nd Level (2nd Escalation) Support Manager |
Patrick Boe | Ph: 07 3026 2200 Email: pboe@comscentre.com Email: escalations@comscentre.com |
| 3rd Level (2nd Escalation) Operations Manager |
Geoff Tyerman | Ph: 07 3026 2202 Email: gtyerman@comscentre.com Email: escalations@comscentre.com |
| 3rd Level (2nd Escalation) Managing Director |
Ben Shipley | Ph: 07 3026 2200 Email: escalations@comscentre.com |