SUPPORT
FAQ - BEFORE YOU CALL
Unable to make a call?
- Just your phone? Make sure the phone's power or data cable hasn't been unplugged.
- All phones? Make sure the router has not been unplugged from power or the network.
No internet?
- Just your computer? Check that your computer has not been unplugged from the network.
- All Computers? Check that the router has not been unplugged from your internet connection.
DO's and DON'TS:
- Do install a suitable UPS
- Don't overload it, keep within the unit's capacity
- Don't unplug the router unless there is an issue or you have been instructed to do so by our support team
- Do call us if you have been impacted for any length of time
- Do provide us with as much detail as you are able, like the time of the issue, the frequency of the issue, who you were calling etc, what else was happening at the time the issue occurred.
