25 Jul

Managed Data Network – Professional Services

Office moves and relocations are a common exercise in business – whether it be a large-scale head office move or a new site coming online with a small workforce to get off the ground first. A managed data network, by Comscentre, will ensure the change supports the business objectives and delivers value before the project has even started.

Regardless of project size or scope, it is imperative that communication technologies transition seamlessly from the existing site to the new, particularly internet connectivity given today’s enormous reliance. Undergoing a service availability check with a Comscentre Account Manager is something that should be scheduled into the project plan from very early on. New site addresses can easily be inspected remotely, as the network and data team examine available link options. And because we’re a service aggregator, if a service installed at the existing site is not available at the new location we can easily identify a like-for-like alternative to ensure application continuity. Effectively, every single site is different and every network connection is also specifically provisioned, connecting the business’ data services with the infrastructure, either on-premise, hosted or a hybrid of both.

What’s more, by carrying out a service availablity check through the Account Management team, who will engage our network and data team, it is easy to identify the sites and addresses that will deliver the highest quality connections and best serviceability. The goal is to either maintain a robust service delivery standard on current network connections when moving or develop a plan collaboratively to deploy an upgraded service.

Ultimately, it is most important that when office moves are being carried out, new sites are becoming active in the network or adding new staff and changing your environment, that we deliver the best possible service to make the transition as straightforward and productive as possible.

Reach out to your Account Manager if you have a project upcoming where we can assist.

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18 Jul

Comscentre Introduces New Customer Support System

Comscentre is introducing a new customer support system to its networking operations centres.

Resolve by Comscentre” is the new support services program developed by the company to provide customers with an improved customer service experience.

Comscentre Managing Director Ben Shipley said, “We wanted to create a system which would make the support process as painless as possible for the customer”.

Resolve enables us to communicate more effectively with the customer and to ensure that their support issue is dealt with in the fastest, most efficient method possible”, he said.

“We believe that Resolve is a unique support system which brings our core values such as satisfaction, communication and accountability, to life”.

Resolve is a structured system of responding through Comscentre’s best communicators, resolving support requests through technical specialists, and building solutions to issues.

A new technical team structure means that product subject specialists are assigned to support issues resulting in faster issue resolution.

In addition, Resolve’s new workflow structure facilitates easier and more frequent communication with customers including regular proactive updates throughout the support process.

For more information click here.

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