13 Oct

Aged Care Communication Solutions

In the aged care sector the expectations of residents are constantly evolving as each generation becomes accustomed to advances in communication technology. It is important to have a communications technology partner who can keep pace with these changing expectations and deliver solutions through cloud and other advanced technologies.

RESIDENTS
Enhance the residential experience with the provision of wi-fi; enabling mobile device usage and access to video for face to face calls to family. Take advantage of cloud based voice communication to offer residents simple call plans with competitive call costs. Cater to residents’ individual needs with flexible solutions including solutions for the sight and hearing impaired and solutions which cater to all care levels. Additionally, obtain the ability to gain intelligence on resident internet usage habits.

VISITORS
Improve the visitor experience through the use of wi-fi to improve communication and to interact with, and locate, residents on site. Track the number and frequency of visitors residents are receiving and understand who is on site at any given time.

ADMINISTRATION
Implement centralised management across multiple sites enabling simplified phone billing and the provision of a flat phone rate for residents. Gain full visibility of network performance through our enterprise telecommunications management system.

MEDICAL
Provide reliable support for residents’ wi-fi dependant medical devices with multiple SSIDs. Offer visiting practitioners secured wireless access and secure VPN networks to access health records.

OPERATIONS
Track the activity of visitors within your environment including knowing which contractors are on site. Quickly prepare for new residents, or resident relocations, with fast and easy user detail setup. Integrate nurse call systems to improve operational efficiency. Free up IT resources to focus on strategic core business requirements whilst we handle your communication requirements.

Download the aged care flyer here.

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06 Oct

Retail Communication Solutions

From in-store WiFi to inventory management, Comscentre can provide you with a tailored solution which will lower operational costs and improve customer experience. Remain at the forefront of an increasingly digital and personalised sector through our strategic technology guidance.

EMPLOYEES
Enhance employee retention and key performance productivity by enabling meaningful engagement with teams, offices and stores across multiple locations in order to improve training, development, HR and recruitment operations.

LOGISTICS
Improve logistics efficiency by streamlining communication between retail outlets, warehousing and suppliers. In addition, ensure logistical reliability and critical issues remain on track by avoiding system downtime.

RETAIL OUTLETS
Reap the rewards of a smooth shopping experience by ensuring all stores are always online and connected to distribution portals, stock lists, CRM applications and your POS systems are functioning.

CUSTOMERS
Utilise customer data to engage buyers with relevant and personalised offerings, increasing average basket size and long-term loyalty. The use of customer data throughout key stages of the user journey allows an omnichannel approach to improve conversion rates.

MARKETING
Deliver effective media, interactions and campaigns through data analysis to grow your brand value. Measure the amount of footfall and optimise your store layout to achieve greater conversion rates. Be prepared to take of advantage of rapidly shifting technology to elevate market perceptions and customer experience both on and off-line.

FINANCIAL MANAGEMENT
Undertake financial projections with increased certainty by adopting a solution that has fixed month-to-month costs for up to five years whilst realising greater productivity through an unlimited usage model with no upfront or CapEx payment.

STRATEGIC TECHNOLOGY VISION
Solutions Consultants provide valuable thought leadership at any point in the engagement; collaborating with your IT staff to strategically plan out technology roadmaps. Our experience in the retail sector drives creativity in your solution design.

BUSINESS OPERATION SUPPORT
Free up your IT team to focus on the core activities of the group whilst we handle your business’ communications requirements. Whether it is a new store opening, a relocation or analysing your network’s performance, our project and support teams will efficiently manage your ICT requirements.

Download the Comscentre Retail Solutions flyer here.

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19 Sep

5 Signs It’s Time to Simplify the Way You Meet

Think your meetings are havens of productivity, team engagement, and collaboration? Consider this: 70% of employees admit to multitasking during meetings, according to Interaction Associates. We’d like to think that our meetings succeed in moving our projects, and our business, forward. But unfocused, stressful, and ineffective meetings are all too common.

In reality, meetings typically start late. Technology glitches can create hurdles for dispersed teams, slowing productivity. And with the swift pace of change in business, many leaders wonder if meetings are spurring collaboration and innovation. Or whether they’re just creating a big tech headache. If you’re unsure about how “collaboration-friendly” your meetings are, you’re not alone.

Cisco’s handy infographic lists five warning signs that your collaboration technology could be holding back your business. Learn some easy tips for better meetings. See how reliable tools like Cisco meeting solutions can simplify everything about the way you work.

Read more on Cisco’s blog.

Comscentre is a Cisco Master Service Provider and a Cisco Master Collaboration Partner.

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05 Sep

Collaboration: The Foundation of the Agile Business

Agility pays. Look around you. Businesses that are thriving today are “agile.” Agility is becoming a true differentiator for business success. Agility creates a stronger environment for innovation and adaptability — and creates a cultural shift in doing things. Think about this. Why did Blockbuster and Kodak go bankrupt? What happened to Compaq? Why did Nokia disappear from the mobile phone business?

Continue reading on the Cisco Blog.

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02 Sep
11 Sep
18 Jul

The Internet of Everything

The World is changing ever rapidly in the consumption of data and the use of mobile devices in particular. There are now more devices connected to the Internet than there are people on Earth. Applications are driving consumers and business Worldwide. Unbelievably there is an expectation that 77 Billion applications will be downloaded in 2014!

Cisco calls it the ‘the evolution to the Internet of Everything’ where everything will be connected to the Internet from food wrappers in your fridge to tyre sensors in your car. In 1984 there was a total of 1,000 connected devices on the Internet, Worldwide. In 1992 there was 1 million. By 2020 there will be 50 billion devices connected to the Internet.

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18 Jul

The Importance of Timing When Relocating

It’s imperative that you let your Comscentre Account Manager know ASAP. While you’re in the midst of organising the move its important not to forget your telephone system and data network.

These elements can take some time to relocate and if you would like to retain your phone numbers at the new site we will need to port those numbers across. To be safe we need at least 8 weeks advanced notice for a standard relocation.

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18 Jul

On Hold Jingles Bad for Business

Companies that keep customers on hold with irritating jingles, the radio or silence could be doing themselves out of business, communications specialist Comscentre says.

Small to medium sized businesses are realising first impressions count and are turning to professional custom telephone greetings known as Message/Music on Hold (MoH).

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18 Jul

Businesses to Swap Laptops for iPads

Australian businesses will ditch their laptops in favour of iPad-type devices within five years, according to a business telecommunications expert.

Comscentre managing director Ben Shipley said far from being just an entertaining toy, tablet computers like the Apple iPad will eventually infiltrate the corporate world and become a vital business tool.

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