09 Oct

Information Security Management: ISO 27001 Certification

A significant achievement was realised recently, one that marks the maturing of our business but most importantly recognises our capacity and discipline for secure information handling and management.

As of Wednesday, 16 August, we are officially certified – across all our operations – in best practice for ISO 270001, Information Security Management. It is a certification that rightly recognises our very high standards for information management and delivers an international endorsement of our OneTouch Control (OTC) platform, how we securely gather, store and utilise customer site information to deliver proactive management and customer service.

Our focus has always been on effective and secure use of information, the application of which forms the basis for OTC, as key network and performance information is gathered automatically to provide the proactive managed services that simplify customer environments.

The scope of the certification comprises provisioning of tailored solutions with enterprise-grade communications in conjunction with suppliers/partners to provide products and services – encompassing our key solution pillars of networks, collaboration and managed services.

Most importantly, the certification attained represents the guarantee that confidential customer data and network environment information is secure and managed to the highest possible standards globally.

ISO 27001: 2013 Information Security Management System is the internationally recognised Information Security Management Standard that proves an organisation’s commitment to the security of its customer and employee information. To achieve this certification, we needed to meet extensive criteria and demonstrate our systematic and ongoing approach to managing sensitive company and customer information. This certification adds to our continual improvement ethos to make sure that the risk treatments continue to meet our corporate and customer information security needs on an on-going basis.

The certification awarded is, in essence, an achievement that serves to illustrate our commitment to information security as well as its effective and intelligent application to enable the delivery of the highest possible standards in customer service quality.

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31 Aug

Global Interconnection Index: The Explosion of the Digital Economy

Interconnecting bandwidth is expected to grow by 45% to 5000 TBPS by 2020, while digital technology use can create $1.36 trillion in additional economic output in the world’s top 10 economies in 2020.

Equinix’s Global Interconnection Index sets out the regions, industry sectors and bandwidth models that are due for significant growth in the next 2 years. We have invested significantly into our core to be prepared for business’ explicit need for secure, strong and fast connectivity.

Download a copy of the Infographic and Report.

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25 Jul

Managed Data Network – Professional Services

Office moves and relocations are a common exercise in business – whether it be a large-scale head office move or a new site coming online with a small workforce to get off the ground first. A managed data network, by Comscentre, will ensure the change supports the business objectives and delivers value before the project has even started.

Regardless of project size or scope, it is imperative that communication technologies transition seamlessly from the existing site to the new, particularly internet connectivity given today’s enormous reliance. Undergoing a service availability check with a Comscentre Account Manager is something that should be scheduled into the project plan from very early on. New site addresses can easily be inspected remotely, as the network and data team examine available link options. And because we’re a service aggregator, if a service installed at the existing site is not available at the new location we can easily identify a like-for-like alternative to ensure application continuity. Effectively, every single site is different and every network connection is also specifically provisioned, connecting the business’ data services with the infrastructure, either on-premise, hosted or a hybrid of both.

What’s more, by carrying out a service availablity check through the Account Management team, who will engage our network and data team, it is easy to identify the sites and addresses that will deliver the highest quality connections and best serviceability. The goal is to either maintain a robust service delivery standard on current network connections when moving or develop a plan collaboratively to deploy an upgraded service.

Ultimately, it is most important that when office moves are being carried out, new sites are becoming active in the network or adding new staff and changing your environment, that we deliver the best possible service to make the transition as straightforward and productive as possible.

Reach out to your Account Manager if you have a project upcoming where we can assist.

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22 Jun

A New Class of Collaboration Technologies

Organisations today are not seeking out a greater amount of communication or collaboration technologies. What they seek is more efficiency in collaborating. ‘Collaboration’ comes in many forms: email, meetings, conference calls, etc. The idea that more is needed is inaccurate.

HBR’s Services Report was formed on feedback from more than 300 executives. “In reality, people don’t want more collaboration. They want to decrease the amount of time spent on collaboration while doing it more effectively.”

The report gives an insightful view into the expectations of collaboration solutions and what’s of greatest value for companies when considering the technologies. Cloud and file sharing solutions ranked as the most effective collaboration technologies. Instant chat / instant messaging was an aspect of collaboration that is not front of mind yet, though the number of applications that offer this functionality are growing in quantity.

 

HBR-Image-02-Web-300x219 A New Class of Collaboration Technologies   

What Comscentre delivers

Comscentre’s collaboration solutions empower and enable businesses to focus less on the activity and stress of their communication tools, and focus more on the opportunities and outcomes of collaboration itself. It is fundamental to us that we allow businesses to focus on their core competencies, while we ensure the communications environment is best managed to perform at the optimum every day.

Talk to us today about designing and deploying a collaboration solution that is tailor-made for your business.

Download your copy of the report here: HBRAS_Final_Report_Todays_Teams.

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04 Apr

Product News – Cisco Spark Board

In late January, Cisco released their latest piece of collaboration hardware, and further built out Cisco Spark as the long-term conferencing platform, in the form of the Cisco Spark Board.

The device features heavily in plans for the reshaping of the conferencing experience within organisations. In the long-term, the Cisco Spark platform will encapsulate present instant messaging (Cisco Jabber), presence and web conferencing (WebEx) technologies.

The Cisco Spark Board has been designed as the centrepiece for collaboration within organisations, effectively replacing the whiteboard, flip-chart, projector, audio conferencing and/or video conferencing in meeting rooms around the world with a consolidated Smart device that delivers connectivity to workers within proximity or remote / work-from-home employees. On the global scale, 20 per cent of global orders for the device have already come from Australia.

It features the newest componentry available at assembly: a Smart touchscreen with 4K-Quality for video content and specially engineered microphones for acoustic optimisation. In terms of sizing, the first option, 55-inch, has already hit the market – though is highly sought-after and deliveries will be delayed due to the high demand. Meanwhile, a 70-inch version is scheduled for release later this year.

For the release of the Cisco Spark Board, we have available demo devices that can be shipped to customers for Proofs of Concept. If the Cisco Spark Board is something you’d like to trial at Head Office or elsewhere get in contact with your local Comscentre Account Manager or send the request to sales@comscentre.com and we can assist in scoping out the project.

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13 Oct

Aged Care Communication Solutions

In the aged care sector the expectations of residents are constantly evolving as each generation becomes accustomed to advances in communication technology. It is important to have a communications technology partner who can keep pace with these changing expectations and deliver solutions through cloud and other advanced technologies.

RESIDENTS
Enhance the residential experience with the provision of wi-fi; enabling mobile device usage and access to video for face to face calls to family. Take advantage of cloud based voice communication to offer residents simple call plans with competitive call costs. Cater to residents’ individual needs with flexible solutions including solutions for the sight and hearing impaired and solutions which cater to all care levels. Additionally, obtain the ability to gain intelligence on resident internet usage habits.

VISITORS
Improve the visitor experience through the use of wi-fi to improve communication and to interact with, and locate, residents on site. Track the number and frequency of visitors residents are receiving and understand who is on site at any given time.

ADMINISTRATION
Implement centralised management across multiple sites enabling simplified phone billing and the provision of a flat phone rate for residents. Gain full visibility of network performance through our enterprise telecommunications management system.

MEDICAL
Provide reliable support for residents’ wi-fi dependant medical devices with multiple SSIDs. Offer visiting practitioners secured wireless access and secure VPN networks to access health records.

OPERATIONS
Track the activity of visitors within your environment including knowing which contractors are on site. Quickly prepare for new residents, or resident relocations, with fast and easy user detail setup. Integrate nurse call systems to improve operational efficiency. Free up IT resources to focus on strategic core business requirements whilst we handle your communication requirements.

Download the aged care flyer here.

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06 Oct

Retail Communication Solutions

From in-store WiFi to inventory management, Comscentre can provide you with a tailored solution which will lower operational costs and improve customer experience. Remain at the forefront of an increasingly digital and personalised sector through our strategic technology guidance.

EMPLOYEES
Enhance employee retention and key performance productivity by enabling meaningful engagement with teams, offices and stores across multiple locations in order to improve training, development, HR and recruitment operations.

LOGISTICS
Improve logistics efficiency by streamlining communication between retail outlets, warehousing and suppliers. In addition, ensure logistical reliability and critical issues remain on track by avoiding system downtime.

RETAIL OUTLETS
Reap the rewards of a smooth shopping experience by ensuring all stores are always online and connected to distribution portals, stock lists, CRM applications and your POS systems are functioning.

CUSTOMERS
Utilise customer data to engage buyers with relevant and personalised offerings, increasing average basket size and long-term loyalty. The use of customer data throughout key stages of the user journey allows an omnichannel approach to improve conversion rates.

MARKETING
Deliver effective media, interactions and campaigns through data analysis to grow your brand value. Measure the amount of footfall and optimise your store layout to achieve greater conversion rates. Be prepared to take of advantage of rapidly shifting technology to elevate market perceptions and customer experience both on and off-line.

FINANCIAL MANAGEMENT
Undertake financial projections with increased certainty by adopting a solution that has fixed month-to-month costs for up to five years whilst realising greater productivity through an unlimited usage model with no upfront or CapEx payment.

STRATEGIC TECHNOLOGY VISION
Solutions Consultants provide valuable thought leadership at any point in the engagement; collaborating with your IT staff to strategically plan out technology roadmaps. Our experience in the retail sector drives creativity in your solution design.

BUSINESS OPERATION SUPPORT
Free up your IT team to focus on the core activities of the group whilst we handle your business’ communications requirements. Whether it is a new store opening, a relocation or analysing your network’s performance, our project and support teams will efficiently manage your ICT requirements.

Download the Comscentre Retail Solutions flyer here.

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19 Sep

5 Signs It’s Time to Simplify the Way You Meet

Think your meetings are havens of productivity, team engagement, and collaboration? Consider this: 70% of employees admit to multitasking during meetings, according to Interaction Associates. We’d like to think that our meetings succeed in moving our projects, and our business, forward. But unfocused, stressful, and ineffective meetings are all too common.

In reality, meetings typically start late. Technology glitches can create hurdles for dispersed teams, slowing productivity. And with the swift pace of change in business, many leaders wonder if meetings are spurring collaboration and innovation. Or whether they’re just creating a big tech headache. If you’re unsure about how “collaboration-friendly” your meetings are, you’re not alone.

Cisco’s handy infographic lists five warning signs that your collaboration technology could be holding back your business. Learn some easy tips for better meetings. See how reliable tools like Cisco meeting solutions can simplify everything about the way you work.

Read more on Cisco’s blog.

Comscentre is a Cisco Master Service Provider and a Cisco Master Collaboration Partner.

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05 Sep

Collaboration: The Foundation of the Agile Business

Agility pays. Look around you. Businesses that are thriving today are “agile.” Agility is becoming a true differentiator for business success. Agility creates a stronger environment for innovation and adaptability — and creates a cultural shift in doing things. Think about this. Why did Blockbuster and Kodak go bankrupt? What happened to Compaq? Why did Nokia disappear from the mobile phone business?

Continue reading on the Cisco Blog.

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02 Sep

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