07 Aug

Australia Post awards Comscentre 5-year managed services contract and network upgrade

Australia Post awards Comscentre 5-year managed services contract and network upgrade
In a David and Goliath showdown, Australian-owned Managed Services provider wins contract for Australia’s largest retail network.

MELBOURNE 7th August, 2019 – Comscentre, an Australian owned company specialising in enterprise-grade, managed network and collaboration solutions, today announced it has been awarded the contract for Australia Post’s forthcoming network upgrade and five-year managed services contract.

The project includes the roll out of Cisco Meraki SD-WAN infrastructure and a transition of network connectivity across more than 4,000 metro, regional and remote sites nationally.

The announcement comes after Australia Post went to market seeking a partner that could offer superior service delivery with a flexible, innovative and proven approach to transition and transformation.

Comscentre’s unique point of difference was an internally developed network management platform; One Touch Control (OTC). OTC has the unique ability to amalgamate multi-vendor and carrier connectivity into a single dashboard that monitors and reports on network performance, hardware health, carrier SLAs and best practice business processes. The platform will provide Australia Post with a single pane of glass view of the entire network ecosystem as it continues with international expansion and the rollout of new services to a broader market.

4 years ago, Comscentre partnered with Brisbane based RIoT Solutions to design and deploy what was at the time, the largest Cisco Meraki SD-WAN roll out its type in the country for Flight Centre Limited (FCL). The project included the transformation of 1,100 retail sites nationally and was completed within a nine month project timeframe. Comscentre went on to manage the multi carrier environment leveraging OTC as the underlying platform to drive greater visibility of network utilisation, carrier performance and hardware monitoring via a single dashboard approach. The two partners will again join forces to transform the largest retail footprint in the land for one of the countries most trusted brands; Australia Post.

“We are pleased to have Comscentre on board to help take our customer service and experience to a new level. Comscentre demonstrated a clear understanding of our vision for the future, and we look forward to expanding our capability with their expertise,” said John Cox, Chief Information Officer, Australia Post.

“The current Telco market represents a “Perfect Storm” for Comscentre given our agnostic approach to aggregating network services across all carriers coupled with 16 years of investment in the OTC platform. Our ability to manage complex, multi carrier environments, provides us a clear differentiator that is filling a void in the changing market,” said Cameron Quilty Executive Director, Comscentre.

“As the market embraces new technologies such as SD-WAN and the NBN, traditional legacy carriers with large sunk investments in ageing networks are experiencing declining returns, making it difficult for them to expand on or even support their current infrastructure. The result is reduced investment, resilience and increased outages. What has historically been a carrier’s greatest asset has become their greatest future liability with recent staff cuts across the country in the Telco sector testament to the challenges they face.”

“In contrast, Comscentre is uniquely positioned to run and manage multi-vendor, best-of-breed network ecosystems and services within a market facing intense pressure to maintain quality of service under rapidly changing conditions and competitive pressure.”

“The successful engagement with Australia Post endorses our approach. By leveraging the Australian government’s $50 billion investment in the nbn™ network, Cisco Meraki SD-WAN and OTC, Comscentre will provide Australia Post a managed, multi carrier network while supporting a fleet of 15,000+ devices across 4,000+ locations.”

 

About Comscentre

Comscentre is Australian owned and operated. They design, deliver and manage enterprise-grade Network and Collaboration solutions. Comscentre brings innovation and simplicity to their clients by transforming the way they connect, collaborate and operate. Comscentre has offices in Sydney, Melbourne, Brisbane, Perth, Adelaide and Manila. For more information, call 1300 134 684 or visit www.comscentre.com. Connect with Comscentre on LinkedInTwitter or Facebook.

Share this
18 Jul

Comscentre SD-WAN

WHAT’S THE HYPE ABOUT SD-WAN, WHAT WILL IT REALLY DO TO YOUR BUSINESS?

For years Private Networks have been the haven for the big Telcos to lock you into long term contracts and charge for the privilege. The nbn is changing the game for Australia opening up competition and creating an environment of innovation like never before.
Finally a technology that breaks the chains has arrived. SD-WAN breaks the chains of the big Telcos and opens opportunities for businesses to deliver better services at more competitive prices. But what does SD-WAN mean for your business and how can you best take advantage of it?
Find out more about how you can take advantage of SD-WAN in the 2019 Comscentre SD-WAN insights report..

DOWNLOAD THE PAPER

Share this
06 Jun

The Possibilities of Digital Transformation

Digital transformation is well underway – and our cloud-hosted collaboration solution is a significant link in the chain for organisations improving how employees and teams connect. Video and instant messaging are two groups of technologies that will be – or are already – having an enormous impact on communication.

Our Hosted Collaboration Solution (HCS) provides organisations with the latest applications to connect more meaningfully, effectively and personally because the applications are delivered to the desktop, PC and mobile devices. It is a cloud-managed solution connecting users easily, instead of the traditional model of on-premise infrastructure.

The dynamic nature of the digital environment also dramatically simplifies communications updates and upgrades. An enhancement is released and deployed automatically, without any distraction or intrusiveness for the end users.

To learn more about the HCS capabilities – those we specialise in designing, delivering and managing – follow the link here: https://bit.ly/2JiqYhO

If there are questions you’ve got, contact us. We’re more than happy to assist.

Share this
01 Jun

New Comscentre Portal Release

We’re pleased to announce that our new refreshed portal is now online.

The Comscentre Portal has been completely updated, starting with a new Dashboard that delivers clear insights, asset information, new features and functionality with an intuitive user experience.

Users will notice the enhancements immediately, after login they are presented with a brand-new Dashboard as a home page. The Dashboard displays key information that users can quickly review, such as:

  • The ‘Active Projects’ tracker: Progression to the completion of a project is shown to provide full visibility of projects.
  • Support Ticket Summary: It captures current, open tickets and closed tickets from the last three months.
  • Devices Under Management: Routing, UC, application services, firewalls and other devices are tallied.
  • Last 3 Bills: Showing the trends in call volumes and invoice values.
  • Site Health Summary: The connectivity status of offices / sites is presented in real-time enabling seamless network monitoring.

From the Dashboard, users are able to drill-down to into further detail as required.

Another option – for all customers – is the ability to display Network Map information as a ‘wallboard’.

Network oversight and analysis is available under the ‘Network Management’ tab. Various types of wallboards and Network Maps can be custom-built. If you have already implemented a wallboard it will display here. If it is something your organisation would like to implement, your Account Manager is more than happy to assist! By having Network Mapping, customers can view their entire network, inspect individual link utilisation and operate a dedicated virtual NOC – all within the new portal.

So, login to the Comscentre Portal and explore – click here.

If you’d like to find out more, arrange a demo or look at Network Mapping, please speak to your Account Manager, or contact us.

Share this
18 May

Comscentre Accredited to Advise on nbn Business Solutions

Organisations planning the move to the nbn broadband access network will encounter complexity and genuine challenges.

As an accredited nbn Business Accredited Adviser, we are recognised with the knowledge and experience to guide organisations along the journey – from initial planning to a fully managed network solution – bringing the nbn access network into operations. The nbn Business Accredited Adviser capability means that we have a team of product, consulting and engineering experts with an intimate knowledge of the nbn access network design and its application within the business environment.

We exist to enable organisations to grow in the digital economy – by transforming how our customers Connect, Collaborate and Operate. We take care of the communications networks to let our clients focus exclusively on what they do best. Our nbn Business Accredited Adviser accreditation underpins our commitment to simplify the complex task of leveraging the nbn access network to positively shape business’ networks.

Get in touch to arrange a consult with our team of Advisors, on how we can assist guiding a successful nbn transition. The potential and impact of robust, reliable connectivity has never been greater.

Share this
27 Apr

Cisco Collaboration Summit: April 2018

The building of one single collaboration brand becomes clearer.

Cisco’s announcements last week regarding the updates and increased integration across the collaboration portfolio are major – and are the largest launch of new technology in Cisco’s history.

All of Cisco’s cloud-connected collaboration is becoming unified under the Cisco Webex brand. Effectively, Cisco Webex will be the overarching cloud-collaboration tool and will combine and comprise the functionality to include: Webex Calling, Webex Meetings and Webex Teams.

The announcements from the Collaboration Summit last Thursday night (U.S. time) filtered through to the Australian market Friday morning, April 20. Globally, the collaboration product changes will be reaching markets through our sales teams shortly.

There were five key updates and changes to the collaboration portfolio, coming together under the one Cisco Webex brand. Here they are:

 

1. A new Cisco Webex Meetings experience

Web conferencing and video conferencing are converging into one simple, video-first meeting experience that will flow across all devices: video-end points, handsets, smart boards and mobile. An upgraded user experience will also support the app’ in its well-established functionality.

It has been enhanced to deliver to the best meeting experience in the industry – a video-first user interface, new desktop, mobile and web apps.

 

2. Cisco Spark will become Cisco Webex Teams

Cisco Webex Teams will transform and take over from Cisco Spark as the primary team collaboration application for companies seeking an easy-to-use platform to chat in a persistent feed, hold a digital whiteboard session and share files. A new single interface will bring together Webex Meetings and Teams.

Designed to help teams move work forward, with a broad set of tools for any project, in an integrated, secure Meetings experience.

 

3. Increased operability

The announcement included integration with multi-vendor environments. Cisco will continue to invest in integrations with third-party tools, including the Microsoft Teams application. This will be integrated into Cisco Webex Teams.

 

4. Cisco Webex Share device

The Cisco Webex Share is a single device that fits in your pocket and will enable ‘huddle’ spaces – small meeting spaces – with Cisco Webex connectivity and functionality.  It is easily connected with TVs/monitors in small meeting rooms and allows rich collaboration features and user interfaces such as wireless screen-sharing and presentation.

 

5. Webex Assistance

Artificial intelligence (AI) software has been developed and programed into all meeting products/solutions and will immediately start working on cloud-connected devices. Webex Assistance will offer features such as intelligence spanning command and control, natural language understanding and semantic understanding, among others.

 

The scale and scope of the changes is significant, with a road-map in place to release all the changes and products to the market before the end of July 2018.

Beneath the entire strategic product change is a clear vision to simplify how team members within businesses collaborate and achieve outcomes together. To learn more about how we can help you deliver a simplified communications and collaboration environment for your business get in touch.

Share this
18 Apr

World-first A.I. Protecting Against Cyber-attacks

The University of Queensland and ourselves have recently completed one of the world’s first Artificial Intelligence (A. I.) network protection projects. The Comscentre Cognitive Artificial Intelligence Technology (CCAIT) – pronounced ‘Kate’ – involved Dr Marius Portmann, Associate Professor at UQ and our Chief Technology Officer, Geoff Tyerman, who prepared the A. I. and machine learning principles.

The unique partnership was established to prepare a truly innovative solution in the field of the integration between software defined networks (SDN) and AI, building multiple traffic-gathering modules into an AI platform that presents network information, with superior functionality, to organisations. The modules include:

  • Quality of Service (QoS) and Traffic Steering
  • Network Anomaly Detection
  • The Internet of Things (IoT)
  • Applications

 

Read the full article here: https://bit.ly/2HdpofW

Share this
08 Feb

CTO Update: SD-WAN

So, what’s the hype with SD-WAN? Our customers are talking about going to SD-WAN. But why? SD-WAN means different things to different people and its often confused with SDN.

20171101_Comscentre_Portraits_GT-300x200 CTO Update: SD-WAN   %title

Chief Technology Officer, Geoff Tyerman


SDN is more about defining a network and something a telco or a very large organisation might use to optimise the operation of their network by dynamically changing and configuring the network, usually in the Data Centre in Realtime via software.

Both SDN and SD-WAN aim to virtualise network resources, provide better performance and visibility, automated deployment and most importantly reduce total cost of ownership.

However, SD-WAN is all about delivering business solutions and not just providing infrastructure.  When you break it down, it promises four main outcomes:

  1. Transport Independence by virtualising the network to introduce multiple independent network paths;
  2. Application optimisation via centralised network visibility and control of QOS and bandwidth to improve productivity and user experience;
  3. Intelligent path control with policy based routing including automatic best path selection based on loss, latency and jitter to help ensure high network availability;
  4. Secure connectivity using AES encryption to help secure communication with cloud applications, remote office and data centres.

One of the strong messages from the many SD-WAN vendors is the emphasis on removing private networks and replacing the traditional WAN with broadband tails. However, these TCO’s are based on the cost of MPLS network tails in the US where MPLS tails are very expensive and broadband is very cheap. This is quite a different story in Australia for example in the US MPLS tails are charged around $150-300 per Mb, where as in Australia we see prices around $5-$20 per Mb.

This dramatic price variance may mean that moving away from MPLS networks in Australia might not be the answer, particularly as the NBN is only a broadband network and has yet to mature into a business grade service that matches the quality we enjoy from fibre or bonded copper.

So, I see SD-WAN being introduced as more of a Hybrid solution by mixing MPLS and the underlying transport technologies, and using the features of the SD-WAN with the MPLS network particularly as we become increasingly security focused.  As businesses strive to ensure their most critical applications perform, whether customer-facing or productivity tools for their employees, SD-WAN will continue to evolve and will play a key role as network managers continue to search for a new approach to WAN infrastructure.

Share this
18 Dec

Gilbert + Tobin Case Study

Earlier this year we were part of one of the most transformative projects, with Gilbert + Tobin’s Sydney office relocation and upgrade at Barangaroo.

A traditional legal office layout with numerous, individual offices was swapped for an open-planned fit out to facilitate closer collaboration, unlock staff mobility and workplace flexibility, and modernise a rigid telephony platform.

Read about the entire project and the outcomes via the case study, available here.

Share this
18 Dec

CRN Fast50 Awards 2017

CRN, who publish their annual Fast50 technology companies list, awarded us again this year with a spot as one of the fastest growing businesses in Australia.

We have achieved a growth in revenue of more than 30%, on from 2016. Our performance secured our spot at number 50 on the list, marking six occasions we have been recognised just by CRN alone. In addition, every time we have featured in the lists, our growth has been solely organic – there’s been no acquisitions to influence or distort the performance of the business year-on-year.

It is our enduring commitment to customer service and tailored design and implementation that has propelled us, along with a wonderful base of customers. The award and recognition cannot be achieved with the support we receive from our customers, so thank you.

Take a look through the results here.

 

Share this

© 2018 Comscentre Pty Ltd.