07 Sep 2020

Comscentre Hits 2000 Site Milestone in Australia Post Network Transformation

Comscentre Hits 2000 Site Milestone in Australia Post Network Transformation

In under a year, Australian-owned MSP, Comscentre, has surpassed the halfway mark in rolling out Australia’s largest retail network.

 

MELBOURNE 7th September, 2020 – Comscentre, an Australian owned company specialising in enterprise-grade managed network and collaboration solutions, today announced it had surpassed the significant milestone of 2000 completed site upgrades in its rollout of the Australia Post network transformation.

The announcement comes just one year since Comscentre surprised the industry by announcing it had been awarded the landmark network upgrade and five-year managed services contract.

The contract included the installation and deployment of Cisco Meraki SD-WAN infrastructure and a transition of network connectivity across 4000 metro, regional and remote sites nationally.

In just 9 months, Comscentre has stood up data centres, conducted a successful pilot program and completed the upgrade and network transition of more than 2000 of the 4000 sites across Australia’s largest retail network.

The project is tracking ahead of schedule according to Comscentre, despite the very unique and unforeseen challenges presented by 2020.  Bushfires and a global pandemic have created a necessity for continual revision of site scheduling, as well as the introduction of COVID safe work practices and processes.

With every site cutover, Australia Post is benefitting from increased network resilience and uptime, as well as substantial reductions in ongoing network operating costs.  Australia Post is also benefitting from the increased network visibility and control made available through Comscentre’s internally developed enterprise network management platform; One Touch Control (OTC).

OTC was one of Comscentre’s key points of difference in securing the Australia Post project, due to the platform’s unique ability to amalgamate multi-vendor and multi-carrier connectivity into a single dashboard that monitors and reports on network performance, hardware health, carrier SLAs and best practice business processes.

 

Supporting quotes:

Australia Post’s CIO Munro Farmer said the milestone was testament to lots of hard work, and even more impressive given the logistical issues and constraints of a pandemic.

“This has been a big effort for all of the teams involved, both across Australia Post and Comscentre, and speeding the cycle time has helped us just as we’re moving quickly to support parcel volumes, allowing us to stand up services much more quickly than we were previously able to,” said Farmer.

Comscentre Executive Director Cameron Quilty said this milestone is a particularly significant one for Comscentre for a couple of reasons.  “Of course, it represents the halfway point of what was, at commencement, the largest network deployment of its type in the world.  More importantly though, it’s also this great validation of Australia Post’s decision to place their trust in Comscentre for such a significant project.

“It’s no secret that the market was shocked when we announced we’d won this project, so it was hugely important to us that we demonstrate why we were successful, why Australia Post chose us – and here we are, half way through transforming Australia’s largest retail network, ahead of schedule and delivering substantial benefits to one of Australia’s most recognizable and most trusted brands,” he explains.

“It’s incredibly rewarding to see the results we’re delivering for Australia Post,” he continues.  “With every SD-WAN/NBN network transition, we’re deliving a far more resilient national network with significant reductions in outages and greatly improved network-wide uptime.

“Perhaps the most rewarding thing for me personally though is the reduction in operating costs we’re creating for Australia Post as a result of this transition.  I can’t talk specifics, but it’s substantial.  That’s enabling greater investment back into the continued improvement of servies to rural and remote Australian communities, which is an incredibly positive outcome, particularly in times such as these when we’re all feeling more isolated than ever.”

 

About Comscentre

Comscentre is Australian owned and operated. They design, deliver and manage enterprise-grade Network and Collaboration solutions. Comscentre brings innovation and simplicity to their clients by transforming the way they connect, collaborate and operate. Comscentre has offices in Sydney, Melbourne, Brisbane, Perth, Adelaide and Manila. For more information, call 1300 134 684 or visit www.comscentre.com. Connect with Comscentre on LinkedIn,  Twitter or Facebook.

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03 Aug 2020

Comscentre announced as finalist in 2020 ARN Innovation Awards

Comscentre announced as finalist in 2020 ARN Innovation Awards

 

Comscentre has been announced as a finalist in the 2020 ARN Innovation Awards, which play host to the most competitive and comprehensive selection of leading innovators across Australia.

The enterprise-grade managed network and collaboration solutions specialist was among over 180 organisations nominated in this year’s Awards, joining a stellar line-up of finalists in the category of Customer Value.

Comscentre Executive Director, Cameron Quilty, says to be nominated in the Customer Value category is testament to the commitment their team show in delivering exceptional value to every customer, every day.

“When a business essentially doubles in size from one year to the next, you generally expect to see some strains on the business, and in many cases the customer suffers,” he explains. “To be honoured in this way for the value our team continue to bring to our customers really highlights the laser focus and dedication we’ve had on our customers.”

Quilty says the gravitas of delivering superior value for customers is not lost on any of his team. He points to customer Australia Post as a prime example, saying “here’s a customer who themselves must deliver on a service promise to millions of Australians. Their ability to meet that promise relies on our ability to meet our own obligations”.

“There’s also this added sense of social responsibility to all the rural and remote Australian communities that rely on Australia Post as a central hub for communications, paritcualrly in times of increased isolation,” Quilty added.

Also announced as a finalist in this year’s Awards was Comscentre CTO, Geoff Tyerman, in the Personal Innovation category for Technical Excellence.

Tyerman, who leads Comscentre’s technology direction and selection, is also the technology visionary behind the development of Comscentre’s Enterprise Network Management Platform, ‘OTC’ – One Touch Control.

The platform, which has transformed the way Australian enterprises procure and mange network technologies and multi-carrier network environments has been Tyerman’s passion over the last decade.

“I’m excited to be nominated,” Tyerman confirms, adding “it’s great to see how our customers are using the platform to give real insights into the services Comscentre supplies.”

The Awards, now in their 14th year, celebrate and reward excellence in customer value and innovation across the Australian channel. Find the full line-up of finalists on the ARN website.

 

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15 Nov 2019

Cisco Meraki awards Comscentre APJC Growth Partner of the Year at its 2019 Partner Summit


Cisco Meraki awards Comscentre APJC Growth Partner of the Year at its 2019 Partner Summit


LAS VEGAS 14th November, 2019 – Comscentre, an Australian owned company specialising in enterprise-grade, managed network and collaboration solutions, has been awarded Asia Pacific, Japan and China (APJC) Growth Partner of the Year at Cisco’s 2019 Partner Summit in Las Vegas.

Comcentre was awarded the 2019 Growth Partner of the year based on significant year-on-year growth in the APJC region in large part due to winning a significant contract with Australia Post.

The contract includes a 5-year managed services and network transformation project, incorporating the roll out of Cisco Meraki SD-WAN infrastructure and the transition of network connectivity across more than 4,000 metro, regional and remote sites nationally. At the time of signing, it was the largest Cisco Meraki deployment of its type on the planet.

Comscentre’s success in the space can be attributed to an internally developed network management platform; One Touch Control (OTC). The platform has the unique ability to amalgamate multi-vendor and carrier connectivity into a single dashboard that monitors and reports on network performance, hardware health, carrier SLAs and best practice business processes.

The OTC platform offers customers a “single pane of glass view” of their entire network ecosystem, a unique competitive advantage in a congested market with complex multi-vendor technologies.

 

Supporting quotes:

“Winning the Cisco Meraki 2019 Growth Partner of the Year award is a validation of our strategic approach to a highly competitive and complex market. Rapid change in the current Telco market has allowed Comscentre to leverage its agnostic approach to aggregating network services and 16 years of investment in the OTC platform. Our ability to manage complex, multi carrier environments, provides us a clear differentiator that is filling a void in the changing market,” said Cameron Quilty Executive Director, Comscentre.

“We’re thrilled to have been awarded the Cisco Meraki APJC Growth Partner of the Year for 2019. Comscentre made a strategic decision 5 years ago to align our SD-WAN product offering with Cisco-Meraki. That decision has resulted in the transformation of 2 of the largest networks in the country; Flight Centre and more recently, Australia Post.” said Cameron Quilty Executive Director, Comscentre.

 

About Comscentre

Comscentre is Australian owned and operated. They design, deliver and manage enterprise-grade Network and Collaboration solutions. Comscentre brings innovation and simplicity to their clients by transforming the way they connect, collaborate and operate. Comscentre has offices in Sydney, Melbourne, Brisbane, Perth, Adelaide and Manila. For more information, call 1300 134 684 or visit www.comscentre.com. Connect with Comscentre on LinkedIn,  Twitter or Facebook.

 

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07 Aug 2019

Australia Post awards Comscentre 5-year managed services contract and network upgrade

Australia Post awards Comscentre 5-year managed services contract and network upgrade
In a David and Goliath showdown, Australian-owned Managed Services provider wins contract for Australia’s largest retail network.

MELBOURNE 7th August, 2019 – Comscentre, an Australian owned company specialising in enterprise-grade, managed network and collaboration solutions, today announced it has been awarded the contract for Australia Post’s forthcoming network upgrade and five-year managed services contract.

The project includes the roll out of Cisco Meraki SD-WAN infrastructure and a transition of network connectivity across more than 4,000 metro, regional and remote sites nationally.

The announcement comes after Australia Post went to market seeking a partner that could offer superior service delivery with a flexible, innovative and proven approach to transition and transformation.

Comscentre’s unique point of difference was an internally developed network management platform; One Touch Control (OTC). OTC has the unique ability to amalgamate multi-vendor and carrier connectivity into a single dashboard that monitors and reports on network performance, hardware health, carrier SLAs and best practice business processes. The platform will provide Australia Post with a single pane of glass view of the entire network ecosystem as it continues with international expansion and the rollout of new services to a broader market.

4 years ago, Comscentre partnered with Brisbane based RIoT Solutions to design and deploy what was at the time, the largest Cisco Meraki SD-WAN roll out its type in the country for Flight Centre Limited (FCL). The project included the transformation of 1,100 retail sites nationally and was completed within a nine month project timeframe. Comscentre went on to manage the multi carrier environment leveraging OTC as the underlying platform to drive greater visibility of network utilisation, carrier performance and hardware monitoring via a single dashboard approach. The two partners will again join forces to transform the largest retail footprint in the land for one of the countries most trusted brands; Australia Post.

“We are pleased to have Comscentre on board to help take our customer service and experience to a new level. Comscentre demonstrated a clear understanding of our vision for the future, and we look forward to expanding our capability with their expertise,” said John Cox, Chief Information Officer, Australia Post.

“The current Telco market represents a “Perfect Storm” for Comscentre given our agnostic approach to aggregating network services across all carriers coupled with 16 years of investment in the OTC platform. Our ability to manage complex, multi carrier environments, provides us a clear differentiator that is filling a void in the changing market,” said Cameron Quilty Executive Director, Comscentre.

“As the market embraces new technologies such as SD-WAN and the NBN, traditional legacy carriers with large sunk investments in ageing networks are experiencing declining returns, making it difficult for them to expand on or even support their current infrastructure. The result is reduced investment, resilience and increased outages. What has historically been a carrier’s greatest asset has become their greatest future liability with recent staff cuts across the country in the Telco sector testament to the challenges they face.”

“In contrast, Comscentre is uniquely positioned to run and manage multi-vendor, best-of-breed network ecosystems and services within a market facing intense pressure to maintain quality of service under rapidly changing conditions and competitive pressure.”

“The successful engagement with Australia Post endorses our approach. By leveraging the Australian government’s $50 billion investment in the nbn™ network, Cisco Meraki SD-WAN and OTC, Comscentre will provide Australia Post a managed, multi carrier network while supporting a fleet of 15,000+ devices across 4,000+ locations.”

 

About Comscentre

Comscentre is Australian owned and operated. They design, deliver and manage enterprise-grade Network and Collaboration solutions. Comscentre brings innovation and simplicity to their clients by transforming the way they connect, collaborate and operate. Comscentre has offices in Sydney, Melbourne, Brisbane, Perth, Adelaide and Manila. For more information, call 1300 134 684 or visit www.comscentre.com. Connect with Comscentre on LinkedInTwitter or Facebook.

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18 Jul 2019

Comscentre SD-WAN

WHAT’S THE HYPE ABOUT SD-WAN, WHAT WILL IT REALLY DO TO YOUR BUSINESS?

For years Private Networks have been the haven for the big Telcos to lock you into long term contracts and charge for the privilege. The nbn is changing the game for Australia opening up competition and creating an environment of innovation like never before.
Finally a technology that breaks the chains has arrived. SD-WAN breaks the chains of the big Telcos and opens opportunities for businesses to deliver better services at more competitive prices. But what does SD-WAN mean for your business and how can you best take advantage of it?
Find out more about how you can take advantage of SD-WAN in the 2019 Comscentre SD-WAN insights report..

DOWNLOAD THE PAPER

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06 Jun 2018

The Possibilities of Digital Transformation

Digital transformation is well underway – and our cloud-hosted collaboration solution is a significant link in the chain for organisations improving how employees and teams connect. Video and instant messaging are two groups of technologies that will be – or are already – having an enormous impact on communication.

Our Hosted Collaboration Solution (HCS) provides organisations with the latest applications to connect more meaningfully, effectively and personally because the applications are delivered to the desktop, PC and mobile devices. It is a cloud-managed solution connecting users easily, instead of the traditional model of on-premise infrastructure.

The dynamic nature of the digital environment also dramatically simplifies communications updates and upgrades. An enhancement is released and deployed automatically, without any distraction or intrusiveness for the end users.

To learn more about the HCS capabilities – those we specialise in designing, delivering and managing – follow the link here: https://bit.ly/2JiqYhO

If there are questions you’ve got, contact us. We’re more than happy to assist.

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01 Jun 2018

New Comscentre Portal Release

We’re pleased to announce that our new refreshed portal is now online.

The Comscentre Portal has been completely updated, starting with a new Dashboard that delivers clear insights, asset information, new features and functionality with an intuitive user experience.

Users will notice the enhancements immediately, after login they are presented with a brand-new Dashboard as a home page. The Dashboard displays key information that users can quickly review, such as:

  • The ‘Active Projects’ tracker: Progression to the completion of a project is shown to provide full visibility of projects.
  • Support Ticket Summary: It captures current, open tickets and closed tickets from the last three months.
  • Devices Under Management: Routing, UC, application services, firewalls and other devices are tallied.
  • Last 3 Bills: Showing the trends in call volumes and invoice values.
  • Site Health Summary: The connectivity status of offices / sites is presented in real-time enabling seamless network monitoring.

From the Dashboard, users are able to drill-down to into further detail as required.

Another option – for all customers – is the ability to display Network Map information as a ‘wallboard’.

Network oversight and analysis is available under the ‘Network Management’ tab. Various types of wallboards and Network Maps can be custom-built. If you have already implemented a wallboard it will display here. If it is something your organisation would like to implement, your Account Manager is more than happy to assist! By having Network Mapping, customers can view their entire network, inspect individual link utilisation and operate a dedicated virtual NOC – all within the new portal.

So, login to the Comscentre Portal and explore – click here.

If you’d like to find out more, arrange a demo or look at Network Mapping, please speak to your Account Manager, or contact us.

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18 May 2018

Comscentre Accredited to Advise on nbn Business Solutions

Organisations planning the move to the nbn broadband access network will encounter complexity and genuine challenges.

As an accredited nbn Business Accredited Adviser, we are recognised with the knowledge and experience to guide organisations along the journey – from initial planning to a fully managed network solution – bringing the nbn access network into operations. The nbn Business Accredited Adviser capability means that we have a team of product, consulting and engineering experts with an intimate knowledge of the nbn access network design and its application within the business environment.

We exist to enable organisations to grow in the digital economy – by transforming how our customers Connect, Collaborate and Operate. We take care of the communications networks to let our clients focus exclusively on what they do best. Our nbn Business Accredited Adviser accreditation underpins our commitment to simplify the complex task of leveraging the nbn access network to positively shape business’ networks.

Get in touch to arrange a consult with our team of Advisors, on how we can assist guiding a successful nbn transition. The potential and impact of robust, reliable connectivity has never been greater.

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27 Apr 2018

Cisco Collaboration Summit: April 2018

The building of one single collaboration brand becomes clearer.

Cisco’s announcements last week regarding the updates and increased integration across the collaboration portfolio are major – and are the largest launch of new technology in Cisco’s history.

All of Cisco’s cloud-connected collaboration is becoming unified under the Cisco Webex brand. Effectively, Cisco Webex will be the overarching cloud-collaboration tool and will combine and comprise the functionality to include: Webex Calling, Webex Meetings and Webex Teams.

The announcements from the Collaboration Summit last Thursday night (U.S. time) filtered through to the Australian market Friday morning, April 20. Globally, the collaboration product changes will be reaching markets through our sales teams shortly.

There were five key updates and changes to the collaboration portfolio, coming together under the one Cisco Webex brand. Here they are:

 

1. A new Cisco Webex Meetings experience

Web conferencing and video conferencing are converging into one simple, video-first meeting experience that will flow across all devices: video-end points, handsets, smart boards and mobile. An upgraded user experience will also support the app’ in its well-established functionality.

It has been enhanced to deliver to the best meeting experience in the industry – a video-first user interface, new desktop, mobile and web apps.

 

2. Cisco Spark will become Cisco Webex Teams

Cisco Webex Teams will transform and take over from Cisco Spark as the primary team collaboration application for companies seeking an easy-to-use platform to chat in a persistent feed, hold a digital whiteboard session and share files. A new single interface will bring together Webex Meetings and Teams.

Designed to help teams move work forward, with a broad set of tools for any project, in an integrated, secure Meetings experience.

 

3. Increased operability

The announcement included integration with multi-vendor environments. Cisco will continue to invest in integrations with third-party tools, including the Microsoft Teams application. This will be integrated into Cisco Webex Teams.

 

4. Cisco Webex Share device

The Cisco Webex Share is a single device that fits in your pocket and will enable ‘huddle’ spaces – small meeting spaces – with Cisco Webex connectivity and functionality.  It is easily connected with TVs/monitors in small meeting rooms and allows rich collaboration features and user interfaces such as wireless screen-sharing and presentation.

 

5. Webex Assistance

Artificial intelligence (AI) software has been developed and programed into all meeting products/solutions and will immediately start working on cloud-connected devices. Webex Assistance will offer features such as intelligence spanning command and control, natural language understanding and semantic understanding, among others.

 

The scale and scope of the changes is significant, with a road-map in place to release all the changes and products to the market before the end of July 2018.

Beneath the entire strategic product change is a clear vision to simplify how team members within businesses collaborate and achieve outcomes together. To learn more about how we can help you deliver a simplified communications and collaboration environment for your business get in touch.

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18 Apr 2018

World-first A.I. Protecting Against Cyber-attacks

The University of Queensland and ourselves have recently completed one of the world’s first Artificial Intelligence (A. I.) network protection projects. The Comscentre Cognitive Artificial Intelligence Technology (CCAIT) – pronounced ‘Kate’ – involved Dr Marius Portmann, Associate Professor at UQ and our Chief Technology Officer, Geoff Tyerman, who prepared the A. I. and machine learning principles.

The unique partnership was established to prepare a truly innovative solution in the field of the integration between software defined networks (SDN) and AI, building multiple traffic-gathering modules into an AI platform that presents network information, with superior functionality, to organisations. The modules include:

  • Quality of Service (QoS) and Traffic Steering
  • Network Anomaly Detection
  • The Internet of Things (IoT)
  • Applications

 

Read the full article here: https://bit.ly/2HdpofW

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© 2018 Comscentre Pty Ltd.