13 Jan

Call Connect Product Release – Inbound Call Management

We’re pleased to introduce and highlight in early 2017 one of our newest product solutions: Comscentre Call Connect.

Comscentre Call Connect is an inbound 1800 and/or 1300 number call management solution. It has been established focusing on simple and straightforward functionality while offering numerous advantages for business’ inbound enquiries. Immediate call-flow changes, a web-based management portal and extensive reporting options provide an excellent footing on which to ensure excellent customer experience for incoming calls, consistently.

The feature-rich integration encompasses:
– Easy-to-implement call-flows;
– Instant call reporting;
– Customisable, white-label management interface;
– Multi-device access;
– Technical and business support; and
– Seamless incorporation into monthly invoicing.

For more information on Comscentre Call Connect, please download the Call Connect Brochure here or talk to your Comscentre representative to hear more about the options for deployment.

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22 Sep

Comscentre Investing in AI Technology

This year, Comscentre has partnered with the University of Queensland to undertake a research and development project relating to a product called Corporate Creative Cognitive Artificial Intelligence Technology (CCAIT).

Currently an early concept, conceptually CCAIT is an AI platform which will operate in a SD-WAN environment. CCAIT will consist of different modules namely; quality of service, day zero security attacks, the internet of things and applications.

The AI will address areas in SD WAN such as:
Security
Prioritisation
Trend forecasting
Detection of threats, bottlenecks and faults
Multi-network management
Central control
Load balancing

An analysis of market requirements, which will further influence product development, will commence shortly.

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28 Jul

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