09 Oct

Information Security Management: ISO 27001 Certification

A significant achievement was realised recently, one that marks the maturing of our business but most importantly recognises our capacity and discipline for secure information handling and management.

As of Wednesday, 16 August, we are officially certified – across all our operations – in best practice for ISO 270001, Information Security Management. It is a certification that rightly recognises our very high standards for information management and delivers an international endorsement of our OneTouch Control (OTC) platform, how we securely gather, store and utilise customer site information to deliver proactive management and customer service.

Our focus has always been on effective and secure use of information, the application of which forms the basis for OTC, as key network and performance information is gathered automatically to provide the proactive managed services that simplify customer environments.

The scope of the certification comprises provisioning of tailored solutions with enterprise-grade communications in conjunction with suppliers/partners to provide products and services – encompassing our key solution pillars of networks, collaboration and managed services.

Most importantly, the certification attained represents the guarantee that confidential customer data and network environment information is secure and managed to the highest possible standards globally.

ISO 27001: 2013 Information Security Management System is the internationally recognised Information Security Management Standard that proves an organisation’s commitment to the security of its customer and employee information. To achieve this certification, we needed to meet extensive criteria and demonstrate our systematic and ongoing approach to managing sensitive company and customer information. This certification adds to our continual improvement ethos to make sure that the risk treatments continue to meet our corporate and customer information security needs on an on-going basis.

The certification awarded is, in essence, an achievement that serves to illustrate our commitment to information security as well as its effective and intelligent application to enable the delivery of the highest possible standards in customer service quality.

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23 Aug

Comscentre Secures Flight Centre Communications Deal

Comscentre recently secured a multi-million dollar managed service contract and rollout for Cisco Meraki switching, wireless and routing. The solution, being rolled out to 1150 Flight Centre retail stores throughout Australia, is one of the largest single sales to an enterprise customer in Australia.

Comscentre customer, Flight Centre Travel Group, is installing Cisco Meraki’s cloud networking equipment across 1150 sites, supported by Comscentre’s managed services. The solution consists of wireless access points, cloud managed security appliances and power over ethernet switches which will be installed by Comscentre over a period of several months in 2016. This further extends the support Comscentre currently provides to Flight Centre through other services.

Through the company’s unique One Touch Control enterprise telecoms management suite, Comscentre consolidated Flight Centre Travel Group’s telco suppliers into one portal. This enables Flight Centre to more easily manage their data and voice service providers and ensure that service level agreements are being met.

Comscentre Managing Director Ben Shipley said, “Utilising the information gained through our One Touch Control system, we were able to analyse Flight Centre’s network and IT structure and provide recommendations for improvements”.

“This, combined with our status as a Cisco Master Service Provider, enabled us to provide Flight Centre with a solution to their business communications requirements”, he said.

“We are proud to undertake the role of business communications advisor to Flight Centre, and look forward to an ongoing relationship with a customer of their calibre”.

Comscentre customised its One Touch Control system to meet Flight Centre’s specific business requirements. One Touch Control assists Flight Centre to manage all components of their business communications services, from billing to support. Comscentre’s OTCaaS is now available to all enterprise-level customers.

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04 Jun
05 May

Telco Reaches to Aged Care

Leading business telco Comscentre is reaching out to the aged care sector to help improve the level of care available to the elderly.

Comscentre is committed to joining The Grand Plan, a national campaign which aims to increase support and funding to Australia’s rapidly ageing population.

Comscentre business development manager Trent Viengsone said many aged care facilities were running below profit and failing to meet the needs of Australia’s ageing population.

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18 Jul

The Importance of Timing When Relocating

It’s imperative that you let your Comscentre Account Manager know ASAP. While you’re in the midst of organising the move its important not to forget your telephone system and data network.

These elements can take some time to relocate and if you would like to retain your phone numbers at the new site we will need to port those numbers across. To be safe we need at least 8 weeks advanced notice for a standard relocation.

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18 Jul

Technology Key to Business Growth

Small to medium organisations should further invest in technology as the economy continues to improve, according to telecommunications specialist Comscentre.

Comscentre managing director Ben Shipley said businesses struggling with falling margins during the global financial crisis had been cautious of investing in ‘expensive’ items such as IT budgets and technology.

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18 Jul

Romana Wired for Success

Romana Blanco is blunt when asked if she’s daunted by the idea of a career within the male-dominated IT industry:“Computers don’t require a Y chromosome to operate.”

The 18-year-old is completing her 12 month traineeship in IT support at Brisbane-based telecommunications provider Comscentre.

Comscentre is not only keen to foster new talent within the telecommunications industry, but encourage more young women like Blanco to consider a career in IT.

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18 Jul

Partnership Delivers $500,000 Worth of Deals

A new customer financing arrangement has delivered more than half a million dollars worth of business to national telecommunications provider Comscentre within its first three months.

Comscentre in March appointed provider of retail point-of-sale finance solutions FlexiGroup Limited to provide finance for its customers leasing communications equipment such as telephones.

Fifteen business customers have so far taken advantage of the new arrangement with $500,000 worth of approved finance deals already made.

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18 Jul

On Hold Jingles Bad for Business

Companies that keep customers on hold with irritating jingles, the radio or silence could be doing themselves out of business, communications specialist Comscentre says.

Small to medium sized businesses are realising first impressions count and are turning to professional custom telephone greetings known as Message/Music on Hold (MoH).

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18 Jul

Comscentre Offer New Voice Backup System

Businesses suffering disruptions to their telephone systems will be able to switch to a backup network as part of a new service from Comscentre.

The Brisbane-based business telecommunications provider is offering a Fast Track Backup Voice Service which provides companies with a standby telephone network that will carry its calls when their normal carrier services are interrupted.

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