07 Aug

Australia Post awards Comscentre 5-year managed services contract and network upgrade

Australia Post awards Comscentre 5-year managed services contract and network upgrade
In a David and Goliath showdown, Australian-owned Managed Services provider wins contract for Australia’s largest retail network.

MELBOURNE 7th August, 2019 – Comscentre, an Australian owned company specialising in enterprise-grade, managed network and collaboration solutions, today announced it has been awarded the contract for Australia Post’s forthcoming network upgrade and five-year managed services contract.

The project includes the roll out of Cisco Meraki SD-WAN infrastructure and a transition of network connectivity across more than 4,000 metro, regional and remote sites nationally.

The announcement comes after Australia Post went to market seeking a partner that could offer superior service delivery with a flexible, innovative and proven approach to transition and transformation.

Comscentre’s unique point of difference was an internally developed network management platform; One Touch Control (OTC). OTC has the unique ability to amalgamate multi-vendor and carrier connectivity into a single dashboard that monitors and reports on network performance, hardware health, carrier SLAs and best practice business processes. The platform will provide Australia Post with a single pane of glass view of the entire network ecosystem as it continues with international expansion and the rollout of new services to a broader market.

4 years ago, Comscentre partnered with Brisbane based RIoT Solutions to design and deploy what was at the time, the largest Cisco Meraki SD-WAN roll out its type in the country for Flight Centre Limited (FCL). The project included the transformation of 1,100 retail sites nationally and was completed within a nine month project timeframe. Comscentre went on to manage the multi carrier environment leveraging OTC as the underlying platform to drive greater visibility of network utilisation, carrier performance and hardware monitoring via a single dashboard approach. The two partners will again join forces to transform the largest retail footprint in the land for one of the countries most trusted brands; Australia Post.

“We are pleased to have Comscentre on board to help take our customer service and experience to a new level. Comscentre demonstrated a clear understanding of our vision for the future, and we look forward to expanding our capability with their expertise,” said John Cox, Chief Information Officer, Australia Post.

“The current Telco market represents a “Perfect Storm” for Comscentre given our agnostic approach to aggregating network services across all carriers coupled with 16 years of investment in the OTC platform. Our ability to manage complex, multi carrier environments, provides us a clear differentiator that is filling a void in the changing market,” said Cameron Quilty Executive Director, Comscentre.

“As the market embraces new technologies such as SD-WAN and the NBN, traditional legacy carriers with large sunk investments in ageing networks are experiencing declining returns, making it difficult for them to expand on or even support their current infrastructure. The result is reduced investment, resilience and increased outages. What has historically been a carrier’s greatest asset has become their greatest future liability with recent staff cuts across the country in the Telco sector testament to the challenges they face.”

“In contrast, Comscentre is uniquely positioned to run and manage multi-vendor, best-of-breed network ecosystems and services within a market facing intense pressure to maintain quality of service under rapidly changing conditions and competitive pressure.”

“The successful engagement with Australia Post endorses our approach. By leveraging the Australian government’s $50 billion investment in the nbn™ network, Cisco Meraki SD-WAN and OTC, Comscentre will provide Australia Post a managed, multi carrier network while supporting a fleet of 15,000+ devices across 4,000+ locations.”

 

About Comscentre

Comscentre is Australian owned and operated. They design, deliver and manage enterprise-grade Network and Collaboration solutions. Comscentre brings innovation and simplicity to their clients by transforming the way they connect, collaborate and operate. Comscentre has offices in Sydney, Melbourne, Brisbane, Perth, Adelaide and Manila. For more information, call 1300 134 684 or visit www.comscentre.com. Connect with Comscentre on LinkedInTwitter or Facebook.

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09 Oct

Information Security Management: ISO 27001 Certification

As of Wednesday, 16 August, we are officially certified – across all our operations – in best practice for ISO 27001, Information Security Management. It is a certification that rightly recognises our very high standards for information management and delivers an international endorsement of our OneTouch Control (OTC) platform, how we securely gather, store and utilise customer site information to deliver proactive management and customer service.

Our focus has always been on effective and secure use of information, the application of which forms the basis for OTC, as key network and performance information is gathered automatically to provide the proactive managed services that simplify customer environments.

The scope of the certification comprises provisioning of tailored solutions with enterprise-grade communications in conjunction with suppliers/partners to provide products and services – encompassing our key solution pillars of networks, collaboration and managed services.

Most importantly, the certification attained represents the guarantee that confidential customer data and network environment information is secure and managed to the highest possible standards globally.

ISO 27001: 2013 Information Security Management System is the internationally recognised Information Security Management Standard that proves an organisation’s commitment to the security of its customer and employee information. To achieve this certification, we needed to meet extensive criteria and demonstrate our systematic and ongoing approach to managing sensitive company and customer information. This certification adds to our continual improvement ethos to make sure that the risk treatments continue to meet our corporate and customer information security needs on an on-going basis.

The certification awarded is, in essence, an achievement that serves to illustrate our commitment to information security as well as its effective and intelligent application to enable the delivery of the highest possible standards in customer service quality.

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23 Aug

Comscentre Secures Flight Centre Communications Deal

Comscentre recently secured a multi-million dollar managed service contract and rollout for Cisco Meraki switching, wireless and routing. The solution, being rolled out to 1150 Flight Centre retail stores throughout Australia, is one of the largest single sales to an enterprise customer in Australia.

Comscentre customer, Flight Centre Travel Group, is installing Cisco Meraki’s cloud networking equipment across 1150 sites, supported by Comscentre’s managed services. The solution consists of wireless access points, cloud managed security appliances and power over ethernet switches which will be installed by Comscentre over a period of several months in 2016. This further extends the support Comscentre currently provides to Flight Centre through other services.

Through the company’s unique One Touch Control enterprise telecoms management suite, Comscentre consolidated Flight Centre Travel Group’s telco suppliers into one portal. This enables Flight Centre to more easily manage their data and voice service providers and ensure that service level agreements are being met.

Comscentre Managing Director Ben Shipley said, “Utilising the information gained through our One Touch Control system, we were able to analyse Flight Centre’s network and IT structure and provide recommendations for improvements”.

“This, combined with our status as a Cisco Master Service Provider, enabled us to provide Flight Centre with a solution to their business communications requirements”, he said.

“We are proud to undertake the role of business communications advisor to Flight Centre, and look forward to an ongoing relationship with a customer of their calibre”.

Comscentre customised its One Touch Control system to meet Flight Centre’s specific business requirements. One Touch Control assists Flight Centre to manage all components of their business communications services, from billing to support. Comscentre’s OTCaaS is now available to all enterprise-level customers.

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04 Jun
05 May

Telco Reaches to Aged Care

Leading business telco Comscentre is reaching out to the aged care sector to help improve the level of care available to the elderly.

Comscentre is committed to joining The Grand Plan, a national campaign which aims to increase support and funding to Australia’s rapidly ageing population.

Comscentre business development manager Trent Viengsone said many aged care facilities were running below profit and failing to meet the needs of Australia’s ageing population.

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18 Jul

The Importance of Timing When Relocating

It’s imperative that you let your Comscentre Account Manager know ASAP. While you’re in the midst of organising the move its important not to forget your telephone system and data network.

These elements can take some time to relocate and if you would like to retain your phone numbers at the new site we will need to port those numbers across. To be safe we need at least 8 weeks advanced notice for a standard relocation.

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18 Jul

Technology Key to Business Growth

Small to medium organisations should further invest in technology as the economy continues to improve, according to telecommunications specialist Comscentre.

Comscentre managing director Ben Shipley said businesses struggling with falling margins during the global financial crisis had been cautious of investing in ‘expensive’ items such as IT budgets and technology.

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18 Jul

Romana Wired for Success

Romana Blanco is blunt when asked if she’s daunted by the idea of a career within the male-dominated IT industry:“Computers don’t require a Y chromosome to operate.”

The 18-year-old is completing her 12 month traineeship in IT support at Brisbane-based telecommunications provider Comscentre.

Comscentre is not only keen to foster new talent within the telecommunications industry, but encourage more young women like Blanco to consider a career in IT.

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18 Jul

Partnership Delivers $500,000 Worth of Deals

A new customer financing arrangement has delivered more than half a million dollars worth of business to national telecommunications provider Comscentre within its first three months.

Comscentre in March appointed provider of retail point-of-sale finance solutions FlexiGroup Limited to provide finance for its customers leasing communications equipment such as telephones.

Fifteen business customers have so far taken advantage of the new arrangement with $500,000 worth of approved finance deals already made.

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18 Jul

On Hold Jingles Bad for Business

Companies that keep customers on hold with irritating jingles, the radio or silence could be doing themselves out of business, communications specialist Comscentre says.

Small to medium sized businesses are realising first impressions count and are turning to professional custom telephone greetings known as Message/Music on Hold (MoH).

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