09 Oct

Comscentre Customer Portal

A unique component of our managed service offering is the access that’s provided for all customers to our online Customer Portal. Within it is a compilation of rich, specifically gathered data – captured to present the history and current state of your organisation’s environment – such as individual site structures, network traffic detail, infrastructure configuration and depiction, network and system upkeep time and detailed Support Ticket tracking.

The benefits of the having access to such information are present in two distinct ways.

Visibility: The Customer Portal provides visibility of environment behaviour in real-time – upkeep time of equipment and network traffic data – and also enables access to inspect the administration of receivable accounts and billing items.

Control: Users have the ability to adjust and coordinate the environment with immediate effect. IT staff can alter the extensions of telephony users as well as easily manage call-flows – for example automatic transfer from users’ direct numbers to mobiles.

The Customer Portal is accessible via our website, look for ‘Customer Login’ in top right of the screen, and also through the link here.

If you don’t already have access, simply get in touch with your Account Manager. They will be able to make the profile changes and you will then receive an automated email with your login details.

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09 Oct

AADA Convention 2017: In Review

In a company first, on the 19th and 20th of September, we sponsored the Australian Automotive Dealership Association (AADA) Convention, actively putting ourselves forward as the business communications provider of choice for the automotive industry.

The event provided the opportunity to showcase our solutions that deliver simplified business communications, involving telecommunications, collaboration and managed services, being well aligned to the automotive and –more broadly – retail organisations.

The theme of the event, Innovation, Technology & Engagement layed the platform to support the key technology considerations of group dealerships and their operations.

Administration
Implementing centralised management across multiple sites and enabling simplified management – gain full visibility of network
performance through OTC.

Security
Enhance and streamline physical security with cloud- managed security cameras. Stream local, stream remote and view customisable video walls anywhere in the world.

Customers
Enhancing the customer experience with the provision of Wi-Fi; enabling mobile device usage and access to online sales and marketing content.

Staff
Providing high-speed connectivity to staff to access key business applications, and a bring-your-own-device policy, can extend usability to mobile devices so sales people never miss a call.

Highlights across the event included the Innovation Address, featuring David Thodey as the keynote speaker. In addition, Former Treasurer, Peter Costello delivered an uncompromising, insightful and entertaining address on Australia’s and the world’s economy.

If there’s any information your seeking on our automotive and retail-focused solutions get in touch via email here or reach us on 1300 134 680.

What’s more, check out the Q & A and Case Study from the Tony White Group, included as a feature story from the 2017 AADA Convention wrap-up.

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07 Apr

Fully-Managed WAN Upgrade

Maddocks legal services have extended their relationship with Comscentre with the recent sign-off to an extensive network upgrade, spanning their Melbourne, Sydney and Canberra locations.

The project combines a fully-managed WAN upgrade and significant IT enhancements, with Comscentre successfully again partnering with IT consultancy firm Thomas Dureya Logicalis.

The IT and communications environment has been structured with improvements to facilitate greater mobility for the workforce and heightened collaboration between teams to increase productivity. At the same time, the new network comprises of dark fibre services, traditional fibre and ethernet options, giving Maddocks diversity with their last mile coverage and no single point of failure on any of the data services.

It is a rewarding result and the outcome of effective, deliberate engagement between the three organisations each performing to exceptional standards in their respective industries.

Read more about the project and the close collaboration here:
https://www.crn.com.au/news/thomas-duryea-logicalis-brings-it-to-order-for-law-firm-maddocks-457266

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02 Nov

Cloud Managed Security Cameras

The MV family brings Meraki magic to the video security world. Impossibly simple to deploy, configure, and manage, both the MV21 and MV71 provide reliable security at any scale.

Stream local, stream remote. View customisable video walls from anywhere in the world using the Meraki dashboard in a web browser.

By utilising industrial grade, high write endurance solid state storage on each camera, the MV family has removed the NVR from the equation.

Read more on the Cisco Meraki website.

As a Cisco Meraki partner, Comscentre can provide you with this solution and supporting managed services. Contact us today.

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03 Sep

Comscentre Comets raise money for Diabetes Queensland

A team of enthusiastic staff from the Brisbane office recently challenged themselves by running the Bridge to Brisbane to raise money for Diabetes Queensland. The team now referred to as the Comscentre Comets, raised almost $2,000 from their friends, family and co-workers. The day was a success, with some completing the race with new personal bests and everyone finishing the 10kms. The race started at the southern side of the Eastern Sir Leo Hielscher Bridge, and the route took the team along Kingsford Smith Drive and the Inner City Bypass, towards the city, to finish up at the Ekka showgrounds in Bowen Hills.

read more

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