A unique component of our managed service offering is the access that’s provided for all customers to our online Customer Portal. Within it is a compilation of rich, specifically gathered data – captured to present the history and current state of your organisation’s environment – such as individual site structures, network traffic detail, infrastructure configuration and depiction, network and system upkeep time and detailed Support Ticket tracking.
The benefits of the having access to such information are present in two distinct ways.
Visibility: The Customer Portal provides visibility of environment behaviour in real-time – upkeep time of equipment and network traffic data – and also enables access to inspect the administration of receivable accounts and billing items.
Control: Users have the ability to adjust and coordinate the environment with immediate effect. IT staff can alter the extensions of telephony users as well as easily manage call-flows – for example automatic transfer from users’ direct numbers to mobiles.
The Customer Portal is accessible via our website, look for ‘Customer Login’ in top right of the screen, and also through the link here.
If you don’t already have access, simply get in touch with your Account Manager. They will be able to make the profile changes and you will then receive an automated email with your login details.