Comscentre is introducing a new customer support system to its networking operations centres.
“Resolve by Comscentre” is the new support services program developed by the company to provide customers with an improved customer service experience.
Comscentre Managing Director Ben Shipley said, “We wanted to create a system which would make the support process as painless as possible for the customer”.
“Resolve enables us to communicate more effectively with the customer and to ensure that their support issue is dealt with in the fastest, most efficient method possible”, he said.
“We believe that Resolve is a unique support system which brings our core values such as satisfaction, communication and accountability, to life”.
Resolve is a structured system of responding through Comscentre’s best communicators, resolving support requests through technical specialists, and building solutions to issues.
A new technical team structure means that product subject specialists are assigned to support issues resulting in faster issue resolution.
In addition, Resolve’s new workflow structure facilitates easier and more frequent communication with customers including regular proactive updates throughout the support process.
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