Microsoft Collaboration is made up of Skype for Business,
Exchange Email and Unified Messaging.

Microsoft Voice Offer – Skype for Business Framework

Comscentre are business communication specialists. Comscentre works with organisations to remove the challenges of designing, deploying and managing a complex communications environment. The modern business communication solutions deployed by Comscentre – spanning voice, networks, UC and supported end-to-end via a managed services platform – encompass certified Microsoft Skype for Business SIP Trunks and Microsoft Unified Communications collaboration tools, supported by the Skype Operations Framework.

Complex IP telephony integration, WAN and LAN networking and Unified Communications technologies are simplified and delivered as solutions focused on outcomes for business, increasing connectivity, productivity and performance.

Skype For Business

Get messaging, audio and video calls, online meetings, and sharing all in one app.

Meet with up to 250 people – even if they’re not on Skype for Business. All they need is a phone or Internet connection.

See contacts’ online statuses, schedule meetings, and start conversations from Office apps.

Conversations are protected by authentication and encryption. You manage employee accounts.

Connect to Skype

With Skype now part of the Microsoft family, new possibilities open up for extending unified communications scenarios to the hundreds of millions of people who use Skype. This combination will enable Lync customers to connect and collaborate with suppliers, customers, and partners, relying on the richness of Lync and the reach of Skype.

Instant Message and Audio Calls

Federated audio calling and instant messaging between Lync and Skype users. Presence Sharing – Exchange presence information between federated contacts.

Simple Administration

Settings and controls to configure federated communications in accordance with your organisation’s policies and standards.

Connect to Google/Gmail, MSN, Yahoo, AIM (XMPP / Federation) using the XMPP gateway or federation feature now built into Lync 2013, it is possible to connect IM/Presence to external providers.

Audio, IP Phones, Video

IP Phones, USB peripherals, conference room systems, PCs, and video conferencing systems designed for Lync Server 2010 combine to deliver integrated user experience, security features, and manageability. Partner devices are tested and qualified by Microsoft under the “Optimised for” program to guarantee a high-quality user experience.

Communication Applications

Lync Server 2013 supports a wide variety of third-party solutions for traditional functions such as contact centers, call recording, and account, and enables an entirely new class of solutions called Communications Enabled Business Processes (CEBP).

Infrastructure and Networks

Infrastructure and Networking vendors provide solutions such as Survivable Branch Appliances, Wireless Networking, Gateways and other hardware- and software-powered products that enable customers to get the most out of their Lync deployment and existing messaging and telephony infrastructures.

Use the device you want

Lync makes communicating easier with a consistent and familiar experience available on Windows PCs, Windows Phone, iOS, and Android smartphones. The new immersive Lync app for Windows 8 and Windows RT provides a seamless touch-first experience.

We will unify your voice and video calls, Meetings, presence, and instant messaging (IM) through a powerful collaboration solution, making it easy to choose and move between different forms of communication.
Microsoft Lync is an enterprise-ready unified communications platform. Lync connects people everywhere, on Windows 8 and other devices, as part of their everyday productivity experience. Lync provides a consistent, single client experience for presence, instant messaging, voice, video and a great meeting experience. Lync 2013 users can connect to anyone on Skype, enabling rich communication with hundreds of millions of people around the world.

SIP Trunking

A SIP trunk is an IP connection that establishes a SIP communications link between your organisation and an Internet Telephony Service Provider (ITSP) beyond your firewall. Typically, a SIP trunk is used to connect your organisation’s central site to an Internet Telephony Service Provider (ITSP). In some cases, you may also opt to use SIP trunking to connect your branch site to an ITSP. An ITSP is a generic term and Comscentre SIP Trunks could also be referred to but the SIP trunks do not traverse the Internet. It is merely to differentiate as a SIP trunk over IP. Although a SIP Trunk over an ITSP has no guaranteed Quality of Service (QoS) due to the nature of the internet, Comscentre’s SIP trunks do not by default traverse the Internet and do traverse a private managed WAN connection therefore the quality of the call is more predictable.

Exchange Unified Messaging

Exchange Unified Messaging is used as part of the solution to provide auto attendant functionality, unified messaging to email and voicemail for he telephony solution.

Unified messaging and visual voicemail Lync integrates with the unified messaging features in Microsoft Exchange. Users can see if they have new voicemail using the Lync client or the icon in the notification area. Voicemail is listed in the Lync dial pad for easy access. When Lync is integrated with Exchange Server, the user will also receive an email that has a preview of the voice mail. The user can view the voice mail preview in Microsoft Outlook.

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