06 Jun

The Possibilities of Digital Transformation

Digital transformation is well underway – and our cloud-hosted collaboration solution is a significant link in the chain for organisations improving how employees and teams connect. Video and instant messaging are two groups of technologies that will be – or are already – having an enormous impact on communication.

Our Hosted Collaboration Solution (HCS) provides organisations with the latest applications to connect more meaningfully, effectively and personally because the applications are delivered to the desktop, PC and mobile devices. It is a cloud-managed solution connecting users easily, instead of the traditional model of on-premise infrastructure.

The dynamic nature of the digital environment also dramatically simplifies communications updates and upgrades. An enhancement is released and deployed automatically, without any distraction or intrusiveness for the end users.

To learn more about the HCS capabilities – those we specialise in designing, delivering and managing – follow the link here: https://bit.ly/2JiqYhO

If there are questions you’ve got, contact us. We’re more than happy to assist.

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01 Jun

New Comscentre Portal Release

We’re pleased to announce that our new refreshed portal is now online.

The Comscentre Portal has been completely updated, starting with a new Dashboard that delivers clear insights, asset information, new features and functionality with an intuitive user experience.

Users will notice the enhancements immediately, after login they are presented with a brand-new Dashboard as a home page. The Dashboard displays key information that users can quickly review, such as:

  • The ‘Active Projects’ tracker: Progression to the completion of a project is shown to provide full visibility of projects.
  • Support Ticket Summary: It captures current, open tickets and closed tickets from the last three months.
  • Devices Under Management: Routing, UC, application services, firewalls and other devices are tallied.
  • Last 3 Bills: Showing the trends in call volumes and invoice values.
  • Site Health Summary: The connectivity status of offices / sites is presented in real-time enabling seamless network monitoring.

From the Dashboard, users are able to drill-down to into further detail as required.

Another option – for all customers – is the ability to display Network Map information as a ‘wallboard’.

Network oversight and analysis is available under the ‘Network Management’ tab. Various types of wallboards and Network Maps can be custom-built. If you have already implemented a wallboard it will display here. If it is something your organisation would like to implement, your Account Manager is more than happy to assist! By having Network Mapping, customers can view their entire network, inspect individual link utilisation and operate a dedicated virtual NOC – all within the new portal.

So, login to the Comscentre Portal and explore – click here.

If you’d like to find out more, arrange a demo or look at Network Mapping, please speak to your Account Manager, or contact us.

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18 May

Comscentre Accredited to Advise on nbn Business Solutions

Organisations planning the move to the nbn broadband access network will encounter complexity and genuine challenges.

As an accredited nbn Business Accredited Adviser, we are recognised with the knowledge and experience to guide organisations along the journey – from initial planning to a fully managed network solution – bringing the nbn access network into operations. The nbn Business Accredited Adviser capability means that we have a team of product, consulting and engineering experts with an intimate knowledge of the nbn access network design and its application within the business environment.

We exist to enable organisations to grow in the digital economy – by transforming how our customers Connect, Collaborate and Operate. We take care of the communications networks to let our clients focus exclusively on what they do best. Our nbn Business Accredited Adviser accreditation underpins our commitment to simplify the complex task of leveraging the nbn access network to positively shape business’ networks.

Get in touch to arrange a consult with our team of Advisors, on how we can assist guiding a successful nbn transition. The potential and impact of robust, reliable connectivity has never been greater.

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27 Apr

Cisco Collaboration Summit: April 2018

The building of one single collaboration brand becomes clearer.

Cisco’s announcements last week regarding the updates and increased integration across the collaboration portfolio are major – and are the largest launch of new technology in Cisco’s history.

All of Cisco’s cloud-connected collaboration is becoming unified under the Cisco Webex brand. Effectively, Cisco Webex will be the overarching cloud-collaboration tool and will combine and comprise the functionality to include: Webex Calling, Webex Meetings and Webex Teams.

The announcements from the Collaboration Summit last Thursday night (U.S. time) filtered through to the Australian market Friday morning, April 20. Globally, the collaboration product changes will be reaching markets through our sales teams shortly.

There were five key updates and changes to the collaboration portfolio, coming together under the one Cisco Webex brand. Here they are:

 

1. A new Cisco Webex Meetings experience

Web conferencing and video conferencing are converging into one simple, video-first meeting experience that will flow across all devices: video-end points, handsets, smart boards and mobile. An upgraded user experience will also support the app’ in its well-established functionality.

It has been enhanced to deliver to the best meeting experience in the industry – a video-first user interface, new desktop, mobile and web apps.

 

2. Cisco Spark will become Cisco Webex Teams

Cisco Webex Teams will transform and take over from Cisco Spark as the primary team collaboration application for companies seeking an easy-to-use platform to chat in a persistent feed, hold a digital whiteboard session and share files. A new single interface will bring together Webex Meetings and Teams.

Designed to help teams move work forward, with a broad set of tools for any project, in an integrated, secure Meetings experience.

 

3. Increased operability

The announcement included integration with multi-vendor environments. Cisco will continue to invest in integrations with third-party tools, including the Microsoft Teams application. This will be integrated into Cisco Webex Teams.

 

4. Cisco Webex Share device

The Cisco Webex Share is a single device that fits in your pocket and will enable ‘huddle’ spaces – small meeting spaces – with Cisco Webex connectivity and functionality.  It is easily connected with TVs/monitors in small meeting rooms and allows rich collaboration features and user interfaces such as wireless screen-sharing and presentation.

 

5. Webex Assistance

Artificial intelligence (AI) software has been developed and programed into all meeting products/solutions and will immediately start working on cloud-connected devices. Webex Assistance will offer features such as intelligence spanning command and control, natural language understanding and semantic understanding, among others.

 

The scale and scope of the changes is significant, with a road-map in place to release all the changes and products to the market before the end of July 2018.

Beneath the entire strategic product change is a clear vision to simplify how team members within businesses collaborate and achieve outcomes together. To learn more about how we can help you deliver a simplified communications and collaboration environment for your business get in touch.

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18 Apr

World-first A.I. Protecting Against Cyber-attacks

The University of Queensland and ourselves have recently completed one of the world’s first Artificial Intelligence (A. I.) network protection projects. The Comscentre Cognitive Artificial Intelligence Technology (CCAIT) – pronounced ‘Kate’ – involved Dr Marius Portmann, Associate Professor at UQ and our Chief Technology Officer, Geoff Tyerman, who prepared the A. I. and machine learning principles.

The unique partnership was established to prepare a truly innovative solution in the field of the integration between software defined networks (SDN) and AI, building multiple traffic-gathering modules into an AI platform that presents network information, with superior functionality, to organisations. The modules include:

  • Quality of Service (QoS) and Traffic Steering
  • Network Anomaly Detection
  • The Internet of Things (IoT)
  • Applications

 

Read the full article here: https://bit.ly/2HdpofW

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08 Feb

CTO Update: SD-WAN

So, what’s the hype with SD-WAN? Our customers are talking about going to SD-WAN. But why? SD-WAN means different things to different people and its often confused with SDN.

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Chief Technology Officer, Geoff Tyerman


SDN is more about defining a network and something a telco or a very large organisation might use to optimise the operation of their network by dynamically changing and configuring the network, usually in the Data Centre in Realtime via software.

Both SDN and SD-WAN aim to virtualise network resources, provide better performance and visibility, automated deployment and most importantly reduce total cost of ownership.

However, SD-WAN is all about delivering business solutions and not just providing infrastructure.  When you break it down, it promises four main outcomes:

  1. Transport Independence by virtualising the network to introduce multiple independent network paths;
  2. Application optimisation via centralised network visibility and control of QOS and bandwidth to improve productivity and user experience;
  3. Intelligent path control with policy based routing including automatic best path selection based on loss, latency and jitter to help ensure high network availability;
  4. Secure connectivity using AES encryption to help secure communication with cloud applications, remote office and data centres.

One of the strong messages from the many SD-WAN vendors is the emphasis on removing private networks and replacing the traditional WAN with broadband tails. However, these TCO’s are based on the cost of MPLS network tails in the US where MPLS tails are very expensive and broadband is very cheap. This is quite a different story in Australia for example in the US MPLS tails are charged around $150-300 per Mb, where as in Australia we see prices around $5-$20 per Mb.

This dramatic price variance may mean that moving away from MPLS networks in Australia might not be the answer, particularly as the NBN is only a broadband network and has yet to mature into a business grade service that matches the quality we enjoy from fibre or bonded copper.

So, I see SD-WAN being introduced as more of a Hybrid solution by mixing MPLS and the underlying transport technologies, and using the features of the SD-WAN with the MPLS network particularly as we become increasingly security focused.  As businesses strive to ensure their most critical applications perform, whether customer-facing or productivity tools for their employees, SD-WAN will continue to evolve and will play a key role as network managers continue to search for a new approach to WAN infrastructure.

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18 Dec

Gilbert + Tobin Case Study

Earlier this year we were part of one of the most transformative projects, with Gilbert + Tobin’s Sydney office relocation and upgrade at Barangaroo.

A traditional legal office layout with numerous, individual offices was swapped for an open-planned fit out to facilitate closer collaboration, unlock staff mobility and workplace flexibility, and modernise a rigid telephony platform.

Read about the entire project and the outcomes via the case study, available here.

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18 Dec

CRN Fast50 Awards 2017

CRN, who publish their annual Fast50 technology companies list, awarded us again this year with a spot as one of the fastest growing businesses in Australia.

We have achieved a growth in revenue of more than 30%, on from 2016. Our performance secured our spot at number 50 on the list, marking six occasions we have been recognised just by CRN alone. In addition, every time we have featured in the lists, our growth has been solely organic – there’s been no acquisitions to influence or distort the performance of the business year-on-year.

It is our enduring commitment to customer service and tailored design and implementation that has propelled us, along with a wonderful base of customers. The award and recognition cannot be achieved with the support we receive from our customers, so thank you.

Take a look through the results here.

 

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13 Dec

Comscentre Company Conference 2017

It was only a couple of weeks ago that we took the opportunity to get together as a group – to celebrate our achievements and plan ahead for 2018 – for our company conference, engaging every team across the business.

First and foremost, the event enables individuals and teams to form new relationships and work closer as result, for the benefit of every one of our customers. The event is focused on personal and team development, so that we’re collectively even more capable of consistently delivering excellent, effective and insightful service.

The supporting theme for the event was satisfaction, from our set of values, with the end of year event initializing the specific focus for the following year.

Importantly, a generous thank you must go to our sponsors for supporting the event – without which it does not occur.

Click a thumbnail from the gallery below to view some of the photos from the event!

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09 Oct

Comscentre Customer Portal

A unique component of our managed service offering is the access that’s provided for all customers to our online Customer Portal. Within it is a compilation of rich, specifically gathered data – captured to present the history and current state of your organisation’s environment – such as individual site structures, network traffic detail, infrastructure configuration and depiction, network and system upkeep time and detailed Support Ticket tracking.

The benefits of the having access to such information are present in two distinct ways.

Visibility: The Customer Portal provides visibility of environment behaviour in real-time – upkeep time of equipment and network traffic data – and also enables access to inspect the administration of receivable accounts and billing items.

Control: Users have the ability to adjust and coordinate the environment with immediate effect. IT staff can alter the extensions of telephony users as well as easily manage call-flows – for example automatic transfer from users’ direct numbers to mobiles.

The Customer Portal is accessible via our website, look for ‘Customer Login’ in top right of the screen, and also through the link here.

If you don’t already have access, simply get in touch with your Account Manager. They will be able to make the profile changes and you will then receive an automated email with your login details.

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