13 Jan

Call Connect Product Release – Inbound Call Management

We’re pleased to introduce and highlight in early 2017 one of our newest product solutions: Comscentre Call Connect.

Comscentre Call Connect is an inbound 1800 and/or 1300 number call management solution. It has been established focusing on simple and straightforward functionality while offering numerous advantages for business’ inbound enquiries. Immediate call-flow changes, a web-based management portal and extensive reporting options provide an excellent footing on which to ensure excellent customer experience for incoming calls, consistently.

The feature-rich integration encompasses:
– Easy-to-implement call-flows;
– Instant call reporting;
– Customisable, white-label management interface;
– Multi-device access;
– Technical and business support; and
– Seamless incorporation into monthly invoicing.

For more information on Comscentre Call Connect, please download the Call Connect Brochure here or talk to your Comscentre representative to hear more about the options for deployment.

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02 Nov

Cloud Managed Security Cameras

The MV family brings Meraki magic to the video security world. Impossibly simple to deploy, configure, and manage, both the MV21 and MV71 provide reliable security at any scale.

Stream local, stream remote. View customisable video walls from anywhere in the world using the Meraki dashboard in a web browser.

By utilising industrial grade, high write endurance solid state storage on each camera, the MV family has removed the NVR from the equation.

Read more on the Cisco Meraki website.

As a Cisco Meraki partner, Comscentre can provide you with this solution and supporting managed services. Contact us today.

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24 Oct

Skype for Business Users: Meet with More People Using WebEx

How often do you attend meetings that start late due to technology issues? According to Ovum, the average delay is 10 minutes and 40 seconds. When technology isn’t easy to use, it impacts productivity and can cost millions in lost time. But when everything works and everyone can join the meeting on time, you can accomplish great things.

At Cisco, we’re focused on finding ways to bring people together. That’s why we are excited that Cisco WebEx Meeting Center video conferencing works with Microsoft Skype for Business.

Read more on the Cisco blog.

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17 Oct

Get a Year of Meraki Licensing for Free!

Customers making new license purchases (3 years or more) get an extra year of licensing for free from Meraki! No matter whether you’re adding new devices to an existing Meraki network or thinking of purchasing for the first time, it’s a great time to take a look at your IT needs and see that you don’t have to compromise due to budget constraints.

See the Meraki blog for more information.

 

*This is for new license purchases only, so license renewals are not eligible for this offer. This offer is only valid between September 1, 2016 and July 29, 2017.

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13 Oct

Aged Care Communication Solutions

In the aged care sector the expectations of residents are constantly evolving as each generation becomes accustomed to advances in communication technology. It is important to have a communications technology partner who can keep pace with these changing expectations and deliver solutions through cloud and other advanced technologies.

RESIDENTS
Enhance the residential experience with the provision of wi-fi; enabling mobile device usage and access to video for face to face calls to family. Take advantage of cloud based voice communication to offer residents simple call plans with competitive call costs. Cater to residents’ individual needs with flexible solutions including solutions for the sight and hearing impaired and solutions which cater to all care levels. Additionally, obtain the ability to gain intelligence on resident internet usage habits.

VISITORS
Improve the visitor experience through the use of wi-fi to improve communication and to interact with, and locate, residents on site. Track the number and frequency of visitors residents are receiving and understand who is on site at any given time.

ADMINISTRATION
Implement centralised management across multiple sites enabling simplified phone billing and the provision of a flat phone rate for residents. Gain full visibility of network performance through our enterprise telecommunications management system.

MEDICAL
Provide reliable support for residents’ wi-fi dependant medical devices with multiple SSIDs. Offer visiting practitioners secured wireless access and secure VPN networks to access health records.

OPERATIONS
Track the activity of visitors within your environment including knowing which contractors are on site. Quickly prepare for new residents, or resident relocations, with fast and easy user detail setup. Integrate nurse call systems to improve operational efficiency. Free up IT resources to focus on strategic core business requirements whilst we handle your communication requirements.

Download the aged care flyer here.

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10 Oct

Spark It Up! Quick Video Tutorials to Get Started with Cisco Spark

The whole idea of Cisco Spark is to make teamwork easier. It brings everyone and everything together so teams can move faster. It’s more than business messaging. It provides a full suite of services including meetings and calling.

With Spark, I’m never more than one click from collaborating with my team. I can make or receive voice and video calls, join meetings, schedule meetings, and more. And I always have the historical context of interactions through shared files and persistent message logs.

With Spark, I can collaborate with anyone using e-mail addresses. Cisco Spark is one app where I can work with my team from any device, wherever I am.

Read more on the Cisco Blog.

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06 Oct

Retail Communication Solutions

From in-store WiFi to inventory management, Comscentre can provide you with a tailored solution which will lower operational costs and improve customer experience. Remain at the forefront of an increasingly digital and personalised sector through our strategic technology guidance.

EMPLOYEES
Enhance employee retention and key performance productivity by enabling meaningful engagement with teams, offices and stores across multiple locations in order to improve training, development, HR and recruitment operations.

LOGISTICS
Improve logistics efficiency by streamlining communication between retail outlets, warehousing and suppliers. In addition, ensure logistical reliability and critical issues remain on track by avoiding system downtime.

RETAIL OUTLETS
Reap the rewards of a smooth shopping experience by ensuring all stores are always online and connected to distribution portals, stock lists, CRM applications and your POS systems are functioning.

CUSTOMERS
Utilise customer data to engage buyers with relevant and personalised offerings, increasing average basket size and long-term loyalty. The use of customer data throughout key stages of the user journey allows an omnichannel approach to improve conversion rates.

MARKETING
Deliver effective media, interactions and campaigns through data analysis to grow your brand value. Measure the amount of footfall and optimise your store layout to achieve greater conversion rates. Be prepared to take of advantage of rapidly shifting technology to elevate market perceptions and customer experience both on and off-line.

FINANCIAL MANAGEMENT
Undertake financial projections with increased certainty by adopting a solution that has fixed month-to-month costs for up to five years whilst realising greater productivity through an unlimited usage model with no upfront or CapEx payment.

STRATEGIC TECHNOLOGY VISION
Solutions Consultants provide valuable thought leadership at any point in the engagement; collaborating with your IT staff to strategically plan out technology roadmaps. Our experience in the retail sector drives creativity in your solution design.

BUSINESS OPERATION SUPPORT
Free up your IT team to focus on the core activities of the group whilst we handle your business’ communications requirements. Whether it is a new store opening, a relocation or analysing your network’s performance, our project and support teams will efficiently manage your ICT requirements.

Download the Comscentre Retail Solutions flyer here.

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22 Sep

Comscentre Investing in AI Technology

This year, Comscentre has partnered with the University of Queensland to undertake a research and development project relating to a product called Corporate Creative Cognitive Artificial Intelligence Technology (CCAIT).

Currently an early concept, conceptually CCAIT is an AI platform which will operate in a SD-WAN environment. CCAIT will consist of different modules namely; quality of service, day zero security attacks, the internet of things and applications.

The AI will address areas in SD WAN such as:
Security
Prioritisation
Trend forecasting
Detection of threats, bottlenecks and faults
Multi-network management
Central control
Load balancing

An analysis of market requirements, which will further influence product development, will commence shortly.

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19 Sep

5 Signs It’s Time to Simplify the Way You Meet

Think your meetings are havens of productivity, team engagement, and collaboration? Consider this: 70% of employees admit to multitasking during meetings, according to Interaction Associates. We’d like to think that our meetings succeed in moving our projects, and our business, forward. But unfocused, stressful, and ineffective meetings are all too common.

In reality, meetings typically start late. Technology glitches can create hurdles for dispersed teams, slowing productivity. And with the swift pace of change in business, many leaders wonder if meetings are spurring collaboration and innovation. Or whether they’re just creating a big tech headache. If you’re unsure about how “collaboration-friendly” your meetings are, you’re not alone.

Cisco’s handy infographic lists five warning signs that your collaboration technology could be holding back your business. Learn some easy tips for better meetings. See how reliable tools like Cisco meeting solutions can simplify everything about the way you work.

Read more on Cisco’s blog.

Comscentre is a Cisco Master Service Provider and a Cisco Master Collaboration Partner.

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05 Sep

Collaboration: The Foundation of the Agile Business

Agility pays. Look around you. Businesses that are thriving today are “agile.” Agility is becoming a true differentiator for business success. Agility creates a stronger environment for innovation and adaptability — and creates a cultural shift in doing things. Think about this. Why did Blockbuster and Kodak go bankrupt? What happened to Compaq? Why did Nokia disappear from the mobile phone business?

Continue reading on the Cisco Blog.

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