18 Apr

World-first A.I. Protecting Against Cyber-attacks

The University of Queensland and ourselves have recently completed one of the world’s first Artificial Intelligence (A. I.) network protection projects. The Comscentre Cognitive Artificial Intelligence Technology (CCAIT) – pronounced ‘Kate’ – involved Dr Marius Portmann, Associate Professor at UQ and our Chief Technology Officer, Geoff Tyerman, who prepared the A. I. and machine learning principles.

The unique partnership was established to prepare a truly innovative solution in the field of the integration between software defined networks (SDN) and AI, building multiple traffic-gathering modules into an AI platform that presents network information, with superior functionality, to organisations. The modules include:

  • Quality of Service (QoS) and Traffic Steering
  • Network Anomaly Detection
  • The Internet of Things (IoT)
  • Applications

 

Read the full article here: https://bit.ly/2HdpofW

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08 Feb

CTO Update: SD-WAN

So, what’s the hype with SD-WAN? Our customers are talking about going to SD-WAN. But why? SD-WAN means different things to different people and its often confused with SDN.

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Chief Technology Officer, Geoff Tyerman


SDN is more about defining a network and something a telco or a very large organisation might use to optimise the operation of their network by dynamically changing and configuring the network, usually in the Data Centre in Realtime via software.

Both SDN and SD-WAN aim to virtualise network resources, provide better performance and visibility, automated deployment and most importantly reduce total cost of ownership.

However, SD-WAN is all about delivering business solutions and not just providing infrastructure.  When you break it down, it promises four main outcomes:

  1. Transport Independence by virtualising the network to introduce multiple independent network paths;
  2. Application optimisation via centralised network visibility and control of QOS and bandwidth to improve productivity and user experience;
  3. Intelligent path control with policy based routing including automatic best path selection based on loss, latency and jitter to help ensure high network availability;
  4. Secure connectivity using AES encryption to help secure communication with cloud applications, remote office and data centres.

One of the strong messages from the many SD-WAN vendors is the emphasis on removing private networks and replacing the traditional WAN with broadband tails. However, these TCO’s are based on the cost of MPLS network tails in the US where MPLS tails are very expensive and broadband is very cheap. This is quite a different story in Australia for example in the US MPLS tails are charged around $150-300 per Mb, where as in Australia we see prices around $5-$20 per Mb.

This dramatic price variance may mean that moving away from MPLS networks in Australia might not be the answer, particularly as the NBN is only a broadband network and has yet to mature into a business grade service that matches the quality we enjoy from fibre or bonded copper.

So, I see SD-WAN being introduced as more of a Hybrid solution by mixing MPLS and the underlying transport technologies, and using the features of the SD-WAN with the MPLS network particularly as we become increasingly security focused.  As businesses strive to ensure their most critical applications perform, whether customer-facing or productivity tools for their employees, SD-WAN will continue to evolve and will play a key role as network managers continue to search for a new approach to WAN infrastructure.

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18 Dec

Gilbert + Tobin Case Study

Earlier this year we were part of one of the most transformative projects, with Gilbert + Tobin’s Sydney office relocation and upgrade at Barangaroo.

A traditional legal office layout with numerous, individual offices was swapped for an open-planned fit out to facilitate closer collaboration, unlock staff mobility and workplace flexibility, and modernise a rigid telephony platform.

Read about the entire project and the outcomes via the case study, available here.

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18 Dec

CRN Fast50 Awards 2017

CRN, who publish their annual Fast50 technology companies list, awarded us again this year with a spot as one of the fastest growing businesses in Australia.

We have achieved a growth in revenue of more than 30%, on from 2016. Our performance secured our spot at number 50 on the list, marking six occasions we have been recognised just by CRN alone. In addition, every time we have featured in the lists, our growth has been solely organic – there’s been no acquisitions to influence or distort the performance of the business year-on-year.

It is our enduring commitment to customer service and tailored design and implementation that has propelled us, along with a wonderful base of customers. The award and recognition cannot be achieved with the support we receive from our customers, so thank you.

Take a look through the results here.

 

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13 Dec

Comscentre Company Conference 2017

It was only a couple of weeks ago that we took the opportunity to get together as a group – to celebrate our achievements and plan ahead for 2018 – for our company conference, engaging every team across the business.

First and foremost, the event enables individuals and teams to form new relationships and work closer as result, for the benefit of every one of our customers. The event is focused on personal and team development, so that we’re collectively even more capable of consistently delivering excellent, effective and insightful service.

The supporting theme for the event was satisfaction, from our set of values, with the end of year event initializing the specific focus for the following year.

Importantly, a generous thank you must go to our sponsors for supporting the event – without which it does not occur.

Click a thumbnail from the gallery below to view some of the photos from the event!

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09 Oct

Comscentre Customer Portal

A unique component of our managed service offering is the access that’s provided for all customers to our online Customer Portal. Within it is a compilation of rich, specifically gathered data – captured to present the history and current state of your organisation’s environment – such as individual site structures, network traffic detail, infrastructure configuration and depiction, network and system upkeep time and detailed Support Ticket tracking.

The benefits of the having access to such information are present in two distinct ways.

Visibility: The Customer Portal provides visibility of environment behaviour in real-time – upkeep time of equipment and network traffic data – and also enables access to inspect the administration of receivable accounts and billing items.

Control: Users have the ability to adjust and coordinate the environment with immediate effect. IT staff can alter the extensions of telephony users as well as easily manage call-flows – for example automatic transfer from users’ direct numbers to mobiles.

The Customer Portal is accessible via our website, look for ‘Customer Login’ in top right of the screen, and also through the link here.

If you don’t already have access, simply get in touch with your Account Manager. They will be able to make the profile changes and you will then receive an automated email with your login details.

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09 Oct

AADA Convention 2017: In Review

In a company first, on the 19th and 20th of September, we sponsored the Australian Automotive Dealership Association (AADA) Convention, actively putting ourselves forward as the business communications provider of choice for the automotive industry.

The event provided the opportunity to showcase our solutions that deliver simplified business communications, involving telecommunications, collaboration and managed services, being well aligned to the automotive and –more broadly – retail organisations.

The theme of the event, Innovation, Technology & Engagement layed the platform to support the key technology considerations of group dealerships and their operations.

Administration
Implementing centralised management across multiple sites and enabling simplified management – gain full visibility of network
performance through OTC.

Security
Enhance and streamline physical security with cloud- managed security cameras. Stream local, stream remote and view customisable video walls anywhere in the world.

Customers
Enhancing the customer experience with the provision of Wi-Fi; enabling mobile device usage and access to online sales and marketing content.

Staff
Providing high-speed connectivity to staff to access key business applications, and a bring-your-own-device policy, can extend usability to mobile devices so sales people never miss a call.

Highlights across the event included the Innovation Address, featuring David Thodey as the keynote speaker. In addition, Former Treasurer, Peter Costello delivered an uncompromising, insightful and entertaining address on Australia’s and the world’s economy.

If there’s any information your seeking on our automotive and retail-focused solutions get in touch via email here or reach us on 1300 134 680.

What’s more, check out the Q & A and Case Study from the Tony White Group, included as a feature story from the 2017 AADA Convention wrap-up.

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09 Oct

Who We Are: Rosh McMahon

As we continue to evolve and grow, we want to be highlighting the range of people, personalities and perspectives that work as a part of the business – both to introduce everyone to you, our customers, and give a little bit of insight into the teams and people who make up who we are as a company.

What is your role within Comscentre?

As of recently, taking over as the National Pre-Sales Manager. It’s a role that involves looking after the national resources for our entire Pre-Sales function, across both Australia and Manila – supporting our Product team, Sales team and Projects team . To put it another way, I’m there as a technology planner aiding the sales discussion.

How long have you been in the role?

It has been a recent promotion, into the new role, as of about six or seven weeks ago. Before that though I was a Solutions Architect, and have been with Comscentre for just over six months now.

Tell us a bit more about your interests and passions, and what’s led you to Comscentre?

Technology has always been a big focus for me, from a very early age right the way through high school – studying Physics, Chemistry, IT, Engineering – and have always been very focused on technology science.  After university, I spent some time with the Defence Force working with electronics, satellites, communications and those types of things that were very, very technology focused.

My interest in technology evolved into learning about how people communicate. It was very strong interest I had and a big thing for me – finding a niche that is going to be long-standing and help me explore building different things with technology, in particular, collaboration and video conferencing. It is wonderful to explore the ways people communicate and collaborate.

But also, I’m continuously learning about and studying the new technologies and how we can use them to deliver rich, positive communication experiences to customers.

What do you enjoy most about your role? What do you take the most satisfaction out of in the role?

It’s simple really. It’s being given the opportunity to help other people: Educate people within our team about different areas technology, new parts of the business and new possibilities. Also, engaging with people externally – to introduce people to each other within the industry locally and nationally.

Shifting to something everybody seems well-versed in these days, if there was anywhere in the world you could go, where would you?

First would be Japan, followed by Ireland. I’ve haven’t visited either yet, but would love to – Japan for the technology and the buzz of the place, and Ireland for its serenity and its history too. It would be great to travel around and visit those places of historical significance.

And before we finish up, can you share with us one thing that we may not know about you?

So, everyone around the office has the perception that I’m quite nerdy and so technology focused, but I actually really, really like gardening. I’m terrible at it, however my goal is to have a fantastic garden. Like, I love flowers!

 

Thanks a lot Rosh. It’s been a pleasure

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09 Oct

Information Security Management: ISO 27001 Certification

As of Wednesday, 16 August, we are officially certified – across all our operations – in best practice for ISO 27001, Information Security Management. It is a certification that rightly recognises our very high standards for information management and delivers an international endorsement of our OneTouch Control (OTC) platform, how we securely gather, store and utilise customer site information to deliver proactive management and customer service.

Our focus has always been on effective and secure use of information, the application of which forms the basis for OTC, as key network and performance information is gathered automatically to provide the proactive managed services that simplify customer environments.

The scope of the certification comprises provisioning of tailored solutions with enterprise-grade communications in conjunction with suppliers/partners to provide products and services – encompassing our key solution pillars of networks, collaboration and managed services.

Most importantly, the certification attained represents the guarantee that confidential customer data and network environment information is secure and managed to the highest possible standards globally.

ISO 27001: 2013 Information Security Management System is the internationally recognised Information Security Management Standard that proves an organisation’s commitment to the security of its customer and employee information. To achieve this certification, we needed to meet extensive criteria and demonstrate our systematic and ongoing approach to managing sensitive company and customer information. This certification adds to our continual improvement ethos to make sure that the risk treatments continue to meet our corporate and customer information security needs on an on-going basis.

The certification awarded is, in essence, an achievement that serves to illustrate our commitment to information security as well as its effective and intelligent application to enable the delivery of the highest possible standards in customer service quality.

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31 Aug

Global Interconnection Index: The Explosion of the Digital Economy

Interconnecting bandwidth is expected to grow by 45% to 5000 TBPS by 2020, while digital technology use can create $1.36 trillion in additional economic output in the world’s top 10 economies in 2020.

Equinix’s Global Interconnection Index sets out the regions, industry sectors and bandwidth models that are due for significant growth in the next 2 years. We have invested significantly into our core to be prepared for business’ explicit need for secure, strong and fast connectivity.

Download a copy of the Infographic and Report.

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© 2018 Comscentre Pty Ltd.