10 Oct

Spark It Up! Quick Video Tutorials to Get Started with Cisco Spark

The whole idea of Cisco Spark is to make teamwork easier. It brings everyone and everything together so teams can move faster. It’s more than business messaging. It provides a full suite of services including meetings and calling.

With Spark, I’m never more than one click from collaborating with my team. I can make or receive voice and video calls, join meetings, schedule meetings, and more. And I always have the historical context of interactions through shared files and persistent message logs.

With Spark, I can collaborate with anyone using e-mail addresses. Cisco Spark is one app where I can work with my team from any device, wherever I am.

Read more on the Cisco Blog.

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06 Oct

Retail Communication Solutions

From in-store WiFi to inventory management, Comscentre can provide you with a tailored solution which will lower operational costs and improve customer experience. Remain at the forefront of an increasingly digital and personalised sector through our strategic technology guidance.

EMPLOYEES
Enhance employee retention and key performance productivity by enabling meaningful engagement with teams, offices and stores across multiple locations in order to improve training, development, HR and recruitment operations.

LOGISTICS
Improve logistics efficiency by streamlining communication between retail outlets, warehousing and suppliers. In addition, ensure logistical reliability and critical issues remain on track by avoiding system downtime.

RETAIL OUTLETS
Reap the rewards of a smooth shopping experience by ensuring all stores are always online and connected to distribution portals, stock lists, CRM applications and your POS systems are functioning.

CUSTOMERS
Utilise customer data to engage buyers with relevant and personalised offerings, increasing average basket size and long-term loyalty. The use of customer data throughout key stages of the user journey allows an omnichannel approach to improve conversion rates.

MARKETING
Deliver effective media, interactions and campaigns through data analysis to grow your brand value. Measure the amount of footfall and optimise your store layout to achieve greater conversion rates. Be prepared to take of advantage of rapidly shifting technology to elevate market perceptions and customer experience both on and off-line.

FINANCIAL MANAGEMENT
Undertake financial projections with increased certainty by adopting a solution that has fixed month-to-month costs for up to five years whilst realising greater productivity through an unlimited usage model with no upfront or CapEx payment.

STRATEGIC TECHNOLOGY VISION
Solutions Consultants provide valuable thought leadership at any point in the engagement; collaborating with your IT staff to strategically plan out technology roadmaps. Our experience in the retail sector drives creativity in your solution design.

BUSINESS OPERATION SUPPORT
Free up your IT team to focus on the core activities of the group whilst we handle your business’ communications requirements. Whether it is a new store opening, a relocation or analysing your network’s performance, our project and support teams will efficiently manage your ICT requirements.

Download the Comscentre Retail Solutions flyer here.

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22 Sep

Comscentre Investing in AI Technology

This year, Comscentre has partnered with the University of Queensland to undertake a research and development project relating to a product called Corporate Creative Cognitive Artificial Intelligence Technology (CCAIT).

Currently an early concept, conceptually CCAIT is an AI platform which will operate in a SD-WAN environment. CCAIT will consist of different modules namely; quality of service, day zero security attacks, the internet of things and applications.

The AI will address areas in SD WAN such as:
Security
Prioritisation
Trend forecasting
Detection of threats, bottlenecks and faults
Multi-network management
Central control
Load balancing

An analysis of market requirements, which will further influence product development, will commence shortly.

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19 Sep

5 Signs It’s Time to Simplify the Way You Meet

Think your meetings are havens of productivity, team engagement, and collaboration? Consider this: 70% of employees admit to multitasking during meetings, according to Interaction Associates. We’d like to think that our meetings succeed in moving our projects, and our business, forward. But unfocused, stressful, and ineffective meetings are all too common.

In reality, meetings typically start late. Technology glitches can create hurdles for dispersed teams, slowing productivity. And with the swift pace of change in business, many leaders wonder if meetings are spurring collaboration and innovation. Or whether they’re just creating a big tech headache. If you’re unsure about how “collaboration-friendly” your meetings are, you’re not alone.

Cisco’s handy infographic lists five warning signs that your collaboration technology could be holding back your business. Learn some easy tips for better meetings. See how reliable tools like Cisco meeting solutions can simplify everything about the way you work.

Read more on Cisco’s blog.

Comscentre is a Cisco Master Service Provider and a Cisco Master Collaboration Partner.

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05 Sep

Collaboration: The Foundation of the Agile Business

Agility pays. Look around you. Businesses that are thriving today are “agile.” Agility is becoming a true differentiator for business success. Agility creates a stronger environment for innovation and adaptability — and creates a cultural shift in doing things. Think about this. Why did Blockbuster and Kodak go bankrupt? What happened to Compaq? Why did Nokia disappear from the mobile phone business?

Continue reading on the Cisco Blog.

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23 Aug

Comscentre Secures Flight Centre Communications Deal

Comscentre recently secured a multi-million dollar managed service contract and rollout for Cisco Meraki switching, wireless and routing. The solution, being rolled out to 1150 Flight Centre retail stores throughout Australia, is one of the largest single sales to an enterprise customer in Australia.

Comscentre customer, Flight Centre Travel Group, is installing Cisco Meraki’s cloud networking equipment across 1150 sites, supported by Comscentre’s managed services. The solution consists of wireless access points, cloud managed security appliances and power over ethernet switches which will be installed by Comscentre over a period of several months in 2016. This further extends the support Comscentre currently provides to Flight Centre through other services.

Through the company’s unique One Touch Control enterprise telecoms management suite, Comscentre consolidated Flight Centre Travel Group’s telco suppliers into one portal. This enables Flight Centre to more easily manage their data and voice service providers and ensure that service level agreements are being met.

Comscentre Managing Director Ben Shipley said, “Utilising the information gained through our One Touch Control system, we were able to analyse Flight Centre’s network and IT structure and provide recommendations for improvements”.

“This, combined with our status as a Cisco Master Service Provider, enabled us to provide Flight Centre with a solution to their business communications requirements”, he said.

“We are proud to undertake the role of business communications advisor to Flight Centre, and look forward to an ongoing relationship with a customer of their calibre”.

Comscentre customised its One Touch Control system to meet Flight Centre’s specific business requirements. One Touch Control assists Flight Centre to manage all components of their business communications services, from billing to support. Comscentre’s OTCaaS is now available to all enterprise-level customers.

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17 Aug

Hosted Collaboration Solution – Live Demo

You’re invited to a demonstration of how cloud collaboration delivers services to meet the needs of businesses.

Find out how you can:
Deliver a consistent unified communications experience
Access an evergreen model with no hardware or upgrade costs
Tailor this flexible and agile system to your requirements
Free up IT staff to focus on business enabling IT

The Cisco Hosted Collaboration Solution (HCS) is a complete UCaaS solution, delivered and managed by Comscentre.

Demonstration details:

MELBOURNE
Wednesday 7th September, 12-1.30pm
L14/101 Collins St, Melbourne VIC 3000

PERTH
Wednesday 5th October, 12-1.30pm
L5/167 St Georges Tce, Perth WA 6000

ADELAIDE
Thursday 6th October, 12-1.30pm
L30/91 King William St, Adelaide SA 5000

BRISBANE
Tuesday 11th October, 12-1.30pm
L5/340 Adelaide St, Brisbane QLD 4000

SYDNEY
Wednesday 12th October, 12-1.30pm
L10, 80 Pacific Highway, North Sydney NSW 2060

Please RSVP to marketing@comscentre.com stating which location you would like to attend and we will confirm your booking.

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28 Jul
18 Jul

Comscentre Introduces New Customer Support System

Comscentre is introducing a new customer support system to its networking operations centres.

Resolve by Comscentre” is the new support services program developed by the company to provide customers with an improved customer service experience.

Comscentre Managing Director Ben Shipley said, “We wanted to create a system which would make the support process as painless as possible for the customer”.

Resolve enables us to communicate more effectively with the customer and to ensure that their support issue is dealt with in the fastest, most efficient method possible”, he said.

“We believe that Resolve is a unique support system which brings our core values such as satisfaction, communication and accountability, to life”.

Resolve is a structured system of responding through Comscentre’s best communicators, resolving support requests through technical specialists, and building solutions to issues.

A new technical team structure means that product subject specialists are assigned to support issues resulting in faster issue resolution.

In addition, Resolve’s new workflow structure facilitates easier and more frequent communication with customers including regular proactive updates throughout the support process.

For more information click here.

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04 Jul

See us at QUESTnet 2016

From Wednesday 5th July until Friday 8th July Comscentre will be attending the higher education sector ICT conference, QUESTnet, at the Gold Coast. Come see us at booth #20 to discuss Cisco HCS or any other ICT requirements.

We also have three Arduino prize kits to give away – one drawn each day. Entry available at our booth.

Comscentre are gold sponsors at this year’s conference.

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