22 Sep

Comscentre Investing in AI Technology

This year, Comscentre has partnered with the University of Queensland to undertake a research and development project relating to a product called Corporate Creative Cognitive Artificial Intelligence Technology (CCAIT).

Currently an early concept, conceptually CCAIT is an AI platform which will operate in a SD-WAN environment. CCAIT will consist of different modules namely; quality of service, day zero security attacks, the internet of things and applications.

The AI will address areas in SD WAN such as:
Security
Prioritisation
Trend forecasting
Detection of threats, bottlenecks and faults
Multi-network management
Central control
Load balancing

An analysis of market requirements, which will further influence product development, will commence shortly.

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19 Sep

5 Signs It’s Time to Simplify the Way You Meet

Think your meetings are havens of productivity, team engagement, and collaboration? Consider this: 70% of employees admit to multitasking during meetings, according to Interaction Associates. We’d like to think that our meetings succeed in moving our projects, and our business, forward. But unfocused, stressful, and ineffective meetings are all too common.

In reality, meetings typically start late. Technology glitches can create hurdles for dispersed teams, slowing productivity. And with the swift pace of change in business, many leaders wonder if meetings are spurring collaboration and innovation. Or whether they’re just creating a big tech headache. If you’re unsure about how “collaboration-friendly” your meetings are, you’re not alone.

Cisco’s handy infographic lists five warning signs that your collaboration technology could be holding back your business. Learn some easy tips for better meetings. See how reliable tools like Cisco meeting solutions can simplify everything about the way you work.

Read more on Cisco’s blog.

Comscentre is a Cisco Master Service Provider and a Cisco Master Collaboration Partner.

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05 Sep

Collaboration: The Foundation of the Agile Business

Agility pays. Look around you. Businesses that are thriving today are “agile.” Agility is becoming a true differentiator for business success. Agility creates a stronger environment for innovation and adaptability — and creates a cultural shift in doing things. Think about this. Why did Blockbuster and Kodak go bankrupt? What happened to Compaq? Why did Nokia disappear from the mobile phone business?

Continue reading on the Cisco Blog.

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23 Aug

Comscentre Secures Flight Centre Communications Deal

Comscentre recently secured a multi-million dollar managed service contract and rollout for Cisco Meraki switching, wireless and routing. The solution, being rolled out to 1150 Flight Centre retail stores throughout Australia, is one of the largest single sales to an enterprise customer in Australia.

Comscentre customer, Flight Centre Travel Group, is installing Cisco Meraki’s cloud networking equipment across 1150 sites, supported by Comscentre’s managed services. The solution consists of wireless access points, cloud managed security appliances and power over ethernet switches which will be installed by Comscentre over a period of several months in 2016. This further extends the support Comscentre currently provides to Flight Centre through other services.

Through the company’s unique One Touch Control enterprise telecoms management suite, Comscentre consolidated Flight Centre Travel Group’s telco suppliers into one portal. This enables Flight Centre to more easily manage their data and voice service providers and ensure that service level agreements are being met.

Comscentre Managing Director Ben Shipley said, “Utilising the information gained through our One Touch Control system, we were able to analyse Flight Centre’s network and IT structure and provide recommendations for improvements”.

“This, combined with our status as a Cisco Master Service Provider, enabled us to provide Flight Centre with a solution to their business communications requirements”, he said.

“We are proud to undertake the role of business communications advisor to Flight Centre, and look forward to an ongoing relationship with a customer of their calibre”.

Comscentre customised its One Touch Control system to meet Flight Centre’s specific business requirements. One Touch Control assists Flight Centre to manage all components of their business communications services, from billing to support. Comscentre’s OTCaaS is now available to all enterprise-level customers.

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17 Aug

Hosted Collaboration Solution – Live Demo

You’re invited to a demonstration of how cloud collaboration delivers services to meet the needs of businesses.

Find out how you can:
Deliver a consistent unified communications experience
Access an evergreen model with no hardware or upgrade costs
Tailor this flexible and agile system to your requirements
Free up IT staff to focus on business enabling IT

The Cisco Hosted Collaboration Solution (HCS) is a complete UCaaS solution, delivered and managed by Comscentre.

Demonstration details:

MELBOURNE
Wednesday 7th September, 12-1.30pm
L14/101 Collins St, Melbourne VIC 3000

PERTH
Wednesday 5th October, 12-1.30pm
L5/167 St Georges Tce, Perth WA 6000

ADELAIDE
Thursday 6th October, 12-1.30pm
L30/91 King William St, Adelaide SA 5000

BRISBANE
Tuesday 11th October, 12-1.30pm
L5/340 Adelaide St, Brisbane QLD 4000

SYDNEY
Wednesday 12th October, 12-1.30pm
L10, 80 Pacific Highway, North Sydney NSW 2060

Please RSVP to marketing@comscentre.com stating which location you would like to attend and we will confirm your booking.

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28 Jul
18 Jul

Comscentre Introduces New Customer Support System

Comscentre is introducing a new customer support system to its networking operations centres.

Resolve by Comscentre” is the new support services program developed by the company to provide customers with an improved customer service experience.

Comscentre Managing Director Ben Shipley said, “We wanted to create a system which would make the support process as painless as possible for the customer”.

Resolve enables us to communicate more effectively with the customer and to ensure that their support issue is dealt with in the fastest, most efficient method possible”, he said.

“We believe that Resolve is a unique support system which brings our core values such as satisfaction, communication and accountability, to life”.

Resolve is a structured system of responding through Comscentre’s best communicators, resolving support requests through technical specialists, and building solutions to issues.

A new technical team structure means that product subject specialists are assigned to support issues resulting in faster issue resolution.

In addition, Resolve’s new workflow structure facilitates easier and more frequent communication with customers including regular proactive updates throughout the support process.

For more information click here.

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04 Jul

See us at QUESTnet 2016

From Wednesday 5th July until Friday 8th July Comscentre will be attending the higher education sector ICT conference, QUESTnet, at the Gold Coast. Come see us at booth #20 to discuss Cisco HCS or any other ICT requirements.

We also have three Arduino prize kits to give away – one drawn each day. Entry available at our booth.

Comscentre are gold sponsors at this year’s conference.

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24 Jun
03 Sep

Comscentre Comets raise money for Diabetes Queensland

A team of enthusiastic staff from the Brisbane office recently challenged themselves by running the Bridge to Brisbane to raise money for Diabetes Queensland. The team now referred to as the Comscentre Comets, raised almost $2,000 from their friends, family and co-workers. The day was a success, with some completing the race with new personal bests and everyone finishing the 10kms. The race started at the southern side of the Eastern Sir Leo Hielscher Bridge, and the route took the team along Kingsford Smith Drive and the Inner City Bypass, towards the city, to finish up at the Ekka showgrounds in Bowen Hills.

read more

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