THE WIRE: Your Quarterly Comscentre Update
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Welcome to the June edition of The Wire.

From the MD

It’s never been a more exciting time to be at Comscentre…

Over the past year we have been focused on our core upgrade, delivering 5 times the available bandwidth, our new HCS and Skype for Business in the cloud offering, SIP and ongoing innovation around the OTC platform, however we can never lose our focus on what we already deliver well; customised business grade corporate communications solutions and support.

Hearing from our valued clients that our support wasn’t working as well as it once was is always hard to digest. Our first step was to talk to many of you, talk to our staff and find out what is truly the root cause. Why are our customers not as happy as they once were?

We felt the problem was “our clients weren’t getting the customised, straight, direct answers they needed quickly - our staff were generalists not specialists”. However the thousands of calls we get can be about many differing communications problems. How do we combine the two?

We were incredibly lucky with Richard Clothier joining us from our client, global success story Flight Centre - he saw a path forward. Change the structure, change the training, specialise our 60 plus support, product and back-end technical staff into a single team. Resolve was born.

Our responders, the staff that manage the problem, communicate and escalate will form our front-end team, then – have them use specialised knowledge from some 19 plus highly specialised technical teams - have the best and most highly qualified and skilled staff solve the issue – if they can’t, incorporate our product builders and core networking and security staff into the support call.

A new seamless support structure was born. We can now have customised training, promote excellence and you, our customers will receive an unparalleled level of service.

Watch this space, change has already happened and if you are not receiving the excellence we should be giving you – contact me anytime,

Thank you for being a client or a partner – without you we don’t exist.

Ben Shipley
Managing Director

Introducing Resolve by Comscentre - Excellence in Customer Support

Experience Comscentre’s new and improved customer support system.

“Resolve by Comscentre” is a new customer support system introduced to our networking operations centres to provide our customers with an improved customer service experience.
Find out more here.

The Meeting Experience

  • 37% of employee time is spent in meetings
  • 47% of people consider too many meetings the biggest waste of their time
  • 39% of meeting participants did not believe they needed to be there
  • 25-50% of the meeting time is wasted
  • The more meetings, the more exhausted they felt
What if you could take a new approach to meeting?

Employees can be empowered to connect and work together anywhere, and reach new levels of productivity and innovation. A focus on providing an integrated and cohesive collaboration experience that embraces mobility, video, and cloud can be achieved.
Imagine if you could:
  • Improve relationships and productivity among dispersed teams
  • Expand beyond the desktop to mobile workers
  • Use the video devices you have invested in today
  • Pay for collaboration as a monthly subscription service
  • Mitigate security and compliance risks
  • Ensure interoperability with existing investments
You can with Collaboration Meeting Rooms from Cisco.

Contact us today to find out how Comscentre can implement a collaborative system in your business.

Hosted Collaboration Solution (HCS) Now Available

Comscentre has recently launched our HCS platform; Cisco’s suite of collaboration products hosted in the cloud in our data centres. Our platform is running the latest unified communication applications certified for HCS and brings a simplified and scalable model of deployment for you to access.

Hosting in the cloud has advantages you would expect from any other cloud service such as geographic reliance, monthly service charges, fixed call charges and you can even bring your existing Cisco handsets if you have them.

The HCS solution can scale from 50 users all the way to 10s of thousands of users and has many options to suit your unified communications requirements, from basic dial tone to full HD video calls and instant messaging / presence.

Private Cloud Now Available

The private cloud is a computing platform that doesn’t reside on your premises but rather is a secure datacentre. Comscentre is now able to host unified communication applications such as Skype for Business and 3rd party applications, such as call recording and call reporting, in the private cloud in order to provide tailored solutions for our customers.

Meeting Your High Speed Network Demands

As the trend towards cloud services continues, the demand for higher speed networks continues. Over the years networks have moved from 2s, 4s and 10s megabits per second to 10s, 50s,100s and 1,000 megabit per second. At Comscentre we responded in kind by rolling out a pilot network into our Perth POPs which now can handle 10GB connections. The success of this project has paved the way for the larger roll-out beginning in the new financial year.

One Touch Control Development

We continue to evolve our OTC platform for large customers making improvements to the system as we learn.  A recent customer project brought together three different carriers (Optus, Vocus and TPG) into a single management system, allowing on boarding, monitoring and reporting all at a touch of a button.

Additionally, a new module is in development for SMS alerting to better communicate with you in the rare event that there is a network problem.

Reduce Your Required Lines

SIP Connect provides a powerful alternative to standard ISDN PRI and BRI services or PSTN lines. The service enables customers to make telephone calls as usual but offers the ability to reduce the number of lines required, allow for line consolidation and allow for the convergence of data, voice and video onto shared lines of a higher quality.

Comscentre SIP Connect enables businesses with multiple smaller sites with only a few lines to centralise IP PABX infrastructure, and for all them to take advantage of enterprise grade telephony at a cost effective price.

SD WAN - What Is It?

Software-defined wide area networks (SD WAN) are the next trend in maximising network efficiency. The growing up-take of SD WAN in the market place, though the current share is small, is indicative of its ability to optimise network operation.

The structure of a SD WAN, with its central network operating system containing all necessary information in one location, makes it easier to identify any problems, make decisions and push out changes through one point.

Its ability to manage multiple connection types provides additional benefits include maximising bandwidth usage and increased reliability.

Stay tuned for more on SD WAN from Comscentre.

Cisco Trade-In Deals

Great equipment upgrade deals on offer for selected Cisco equipment. Limited time only. Contact us to find out more.

Melbourne Office Relocation

Our Melbourne office is relocating later in 2016, stay tuned for more details.

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